• Extensive experience with VMware products including vSphere, ESXi, NSX, and vCenter, ensuring secure and optimized virtual infrastructure management.• Configured and managed Cisco switches, implementing secure network architectures, VLANs, and Access Control Lists (ACLs) to safeguard network integrity and prevent unauthorized access.• Daily use of Red Hat Enterprise Linux (RHEL) for system administration, security configurations, and performance monitoring, with a focus on hardening and compliance.• Developed and implemented security scripts in BASH, PowerShell, and Python to automate security processes, including intrusion detection, vulnerability scanning, and incident response.• Utilized Ansible and YAML for automated configuration management, ensuring consistent deployment of security policies, compliance with standards, and system integrity.• Analyzed system logs, network traffic, and system status to identify, troubleshoot, and mitigate security issues, enhancing overall system reliability and response to cyber threats.

• Collaborating with cross-functional teams including Network Engineers and System Engineers, to promptly troubleshoot and resolve critical issues, thereby mitigating potential negative customer impact.• Replace failing parts and upgrade internal systems, document processes, and keep event logs, advise on the procurement of new data center equipment, and keep track of developing trends in data center technologies.• Perform routine switch maintenance tasks, such as optic replacements, fiber deployment, and device configuration, to ensure optimal network performance and reliability.

• Provided excellent customer service to faculty, staff, and students by providing on-site and remote support for network connectivity, software, and hardware issues. • Managed 5000+ users using Active Directory for centralized user and rights management. • Analyzed data and ran multiple tests to identify or resolve technical problems.

• Applied a student-centered approach to evaluate academic progress, behavior, and social development.• Facilitated interactive group sessions with over 10 students, providing guidance on both academic and personal matters.

• Conducted cleansing and analysis on data from multiple sources• Revamped a web-based intake form to ensure clean data collection• Developed technical requirements, test cases, and a mock-up for a new landing page• Earned the Google Analytics for Beginners Certification

• Provided excellent customer service to approximately 100 customers per day.• Trained new staff on an as-needed basis.• Developed constructive working relationships with supervisors and co-workers and maintained them over time.• Recognized Employee of the Month twice.