Customer Care Assistant
Current Keeping up to date records on patients, including daily observations about activities and any medication administered. Instructing patients on health matters and personal habits to do with hygiene and diet. Helping to organize and also participate in recreational activities. Preparing food and also serving meals, drinks and refreshments. Attending staff meetings with senior managers. When required to assisting clients with feeding, bathing, and dressing. Helping trained nurses to dispense medication. Participating in appropriate training activities and courses. Involved in developing care plans. Talking to clients and listening sympathetically to their problems. Making the best use of aids provided to help clients who have limited mobility, or physical / learning difficulties. Helping to create a stimulating and homely environment. Making and changing beds and ensuring that rooms are clean and tidy. Use appropriate infection control procedures to maintain a clean and safe working area. Segregating and disposing of waste materials. Providing support to relatives and friends. Maintaining records of clients and their needs. Helping patients with their toileting needs, including continence promotion. Advising senior managers of any issues concerning the welfare of clients.