Nirav Patel Email & Phone Number

Bellevue

Program Manager for Live Site Engineering Capacity team within Bing Ads• Responsible for monthly Sprint planning activities and Sprint Reviews with Senior Management.• Owned Scrum Meetings and maintained backlog list ensuring items were correctly prioritized.• Developed and implemented strategy to reduce custom gear footprint in data centers and foster cultural change to use common hardware platforms like Azure, creating a 20% reduction in custom servers in first year and a projected additional 50% in year two. • Defined and articulated Key Performance Indicators (KPIs) to track team success.• Lead implementation of automated resolution solutions resulting in 25% reduction of reported incidents and $500,000 reduction in vendor expenses.

Program Manager for establishing Business Continuity Program within Bing Ads Operations.• Collaborated with PM, Test, and Engineering teams to design and implement BC solutions for 43 key services within BingAds platform.• Coordinated annual testing efforts to ensure customer expectations were met or exceeded.• Drove efforts around fail-over and testing automation which included working with PM and Dev Teams to eliminate manual steps resulting in 70% reduction in man-hours required for testing.• Regular communication with the project team and stakeholders including quarterly Steering Committee meetings with Executive Leadership team.

Program Manager for all SMD releases for Microsoft Retail• Coordinated all change activity between six teams for Microsoft Commercial stores back-end systems. • Responsible for compliance across MSRetail with SMD change and release management processes.• Drove automation efforts within release cycles to reduce cost of change by 30%.• Partnered with Service Owner and Operations teams to drive Office of the CIO Get Current/Stay Current and Virtualization initiatives across entire organization resulting in OS compliance increase of 35%, End-of-Life Servers reduced by nearly 50% and Virtualization increase by 10%.• Leader of virtual team to identify and implement solution for addressing number one root cause of service outages.

Project Manager for two year multi-phase initiative to relocate 25 critical revenue OEM and VL applications which processed over $40 billion from outdated Reno data center to state of the art facility in Phoenix, Arizona.• Managed, forecasted, and tracked $6 million dollar budget covering entire project.• Collaborated with teams from Engineering, Solutions Delivery, Business, Networking, Platform Engineering, Site Services, GFS in delivering each phase on-time and within budget.• Responsible for regular communication with the project team and stakeholders including monthly Steering Committee meetings with Executive Leadership team.• Utilized post-mortems after each phase to drive improvements in subsequent phases.

Build lead for Apollo v1.0 - FY08 Top 12 CIO initiative.• Responsible for coordinating deployments across five different work streams.• Collaborated with Engineering and Test team in all Functional and Technical Spec review signoffs.• Partnered with Engineering and Business teams to design and deploy Business Continuity environment.• Established Operating Level Agreements with 10 other support organizations within MSIT.

Tier 3 analyst responsible for ensuring high availability for six LOB applications in Enterprise Services. • Drove IT initiative within ES to drive virtualization to 47% (highest within MSIT).• Reduced server hosting costs by over 30% through application and server consolidation.• Partnered with Engineering in troubleshooting and resolving production issues.• Developed Training Material and trained vendors on application functionality and support.• Maintained CSAT at 98.5% and NSAT over 190 for all six applications.

• Work directly with clients to conduct thorough analyses of current processes to recommend, develop, integrate, and support a solution that streamlines workflow and increases productivity.• Lead database and user interface design and development for wireless barcode handheld applications used in various manufacturing companies • Developed and maintained C++ application server to process barcode transactions and update ERP database using SQL queries and stored procedures.• Responsible for test plans, test scripts, trouble shooting guides and working with clients in extensive testing of applications in staging environment.

Electrical Engineering

Mathematics And Physics