Nirav Patel Email & Phone Number

Bellevue

• Program Manager for Live Site Engineering Capacity team within Bing Ads
• Responsible for monthly Sprint planning activities and Sprint Reviews with Senior Management.
• Owned Scrum Meetings and maintained backlog list ensuring items were correctly prioritized.
• Developed and implemented strategy to reduce custom gear footprint in data centers and foster cultural change to use common hardware platforms like Azure, creating a 20% reduction in custom servers in first year and a.
• Defined and articulated Key Performance Indicators (KPIs) to track team success.
• Lead implementation of automated resolution solutions resulting in 25% reduction of reported incidents and $500,000 reduction in vendor expenses.

• Program Manager for establishing Business Continuity Program within Bing Ads Operations.
• Collaborated with PM, Test, and Engineering teams to design and implement BC solutions for 43 key services within BingAds platform.
• Coordinated annual testing efforts to ensure customer expectations were met or exceeded.
• Drove efforts around fail-over and testing automation which included working with PM and Dev Teams to eliminate manual steps resulting in 70% reduction in man-hours required for testing.
• Regular communication with the project team and stakeholders including quarterly Steering Committee meetings with Executive Leadership team.

• Program Manager for all SMD releases for Microsoft Retail
• Coordinated all change activity between six teams for Microsoft Commercial stores back-end systems.
• Responsible for compliance across MSRetail with SMD change and release management processes.
• Drove automation efforts within release cycles to reduce cost of change by 30%.
• Partnered with Service Owner and Operations teams to drive Office of the CIO Get Current/Stay Current and Virtualization initiatives across entire organization resulting in OS compliance increase of 35%, End-of-Life.
• Leader of virtual team to identify and implement solution for addressing number one root cause of service outages.

• Project Manager for two year multi-phase initiative to relocate 25 critical revenue OEM and VL applications which processed over $40 billion from outdated Reno data center to state of the art facility in Phoenix.
• Managed, forecasted, and tracked $6 million dollar budget covering entire project.
• Collaborated with teams from Engineering, Solutions Delivery, Business, Networking, Platform Engineering, Site Services, GFS in delivering each phase on-time and within budget.
• Responsible for regular communication with the project team and stakeholders including monthly Steering Committee meetings with Executive Leadership team.
• Utilized post-mortems after each phase to drive improvements in subsequent phases.

• Build lead for Apollo v1.0 - FY08 Top 12 CIO initiative.
• Responsible for coordinating deployments across five different work streams.
• Collaborated with Engineering and Test team in all Functional and Technical Spec review signoffs.
• Partnered with Engineering and Business teams to design and deploy Business Continuity environment.
• Established Operating Level Agreements with 10 other support organizations within MSIT.

• Tier 3 analyst responsible for ensuring high availability for six LOB applications in Enterprise Services.
• Drove IT initiative within ES to drive virtualization to 47% (highest within MSIT).
• Reduced server hosting costs by over 30% through application and server consolidation.
• Partnered with Engineering in troubleshooting and resolving production issues.
• Developed Training Material and trained vendors on application functionality and support.
• Maintained CSAT at 98.5% and NSAT over 190 for all six applications.

• Work directly with clients to conduct thorough analyses of current processes to recommend, develop, integrate, and support a solution that streamlines workflow and increases productivity.
• Lead database and user interface design and development for wireless barcode handheld applications used in various manufacturing companies
• Developed and maintained C++ application server to process barcode transactions and update ERP database using SQL queries and stored procedures.
• Responsible for test plans, test scripts, trouble shooting guides and working with clients in extensive testing of applications in staging environment.

Electrical Engineering

Mathematics And Physics