Nirav Patel Email & Phone Number

Ancaster, Ontario, Canada

• Managing and configuring wireless and wired LAN technologies, routing, switching, Firewalls, VPN, VoIP.
• Assist in strategic IT planning and managing projects to successful completion.
• Provide technical assistance to computer system users in office/plant environments in multiple locations for the company.
• Assist with various tasks such as cloning and imaging Windows O/S, setup and configuration of Avaya phone sets, migrating user accounts, resolve security incidents on user… Show more
• Assist with various tasks such as cloning and imaging Windows O/S, setup and configuration of Avaya phone sets, migrating user accounts, resolve security incidents on user computers.
• Manage On-Prem Active Directory, DNS, DHCP and Exchange Servers cluster, perform day to day administration and provisioning. Plan for upgrades and migrations

Burlington, Ontario, Canada

• Troubleshoot and monitor software, hardware, and peripheral equipment.
• Build computers in accordance with the authorized standard images and installation of approved software.
• Analyzing and supporting corporate systems such as servers, network drives, and active directory.
• Performing checks, actioning and updating logged tickets, and ensuring correct procedure escalation paths are followed.
• Administration of Software Licensing process, group policy, domain user policy… Show more
• Administration of Software Licensing process, group policy, domain user policy, Office 365, Microsoft Exchange Server, MS SharePoint, and POP3 services.

St Catherine, Ontario

• Provided level 2 support to end users. Open and close accounts for employee and group with Active Directory.
• Worked on tickets and provide solution with appropriate management system.
• Troubleshoot of daily issues via face-to-face or over the phone.
• To help set up systems and resolve issues related computer hardware, operating systems, software, networking and applications.
• Provide resolutions for software and windows related issues using remote tools like DMTools… Show more
• Provide resolutions for software and windows related issues using remote tools like DMTools, HP-Radia Client etc.

Ahmedabad Area, India

• Worked in network infrastructure consisting Cisco Router, Catalyst Switch, Firewall, Edge Switches, IP Phone, Wireless controller & API.
• Assisted in designing, Configuration, and implementing the Network devices with cabling and fiber connectivity of the site.
• Participate in the daily operations and Change Requests, Incident Investigation / Remediation, troubleshooting, and Monitoring of Systems, Servers, and Storage Services.
• Ensure network connectivity throughout the LAN/WAN… Show more
• Ensure network connectivity throughout the LAN/WAN infrastructure and upgrade network appliances.
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.

Ahmedabad

• Monitors computer system performance, assuring dependable and uninterrupted operation.
• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.
• Troubleshoots operating systems, software and hardware to determine source of technical issues or anomalies on both PC and Mac.
• Worked on PBX phone, performed on defective and provided solution as well as improvise the customer experience.
• Provides consultative technical support and… Show more
• Provides consultative technical support and provisioning and de-provisioning user accounts in accordance with company policy and procedure.

Diploma - Post Graduation, Computer System Technician - Network System, 7.1 Gpa

Bachelor Of Engineering - Be, Electronics And Communication Engineering, 7.10 Cgpa