Nirav Patel Email & Phone Number

Hamilton, On, Ca

Ancaster, Ontario, Canada

• Managing and configuring wireless and wired LAN technologies, routing, switching, Firewalls, VPN, VoIP.• Assist in strategic IT planning and managing projects to successful completion.• Provide technical assistance to computer system users in office/plant environments in multiple locations for the company.• Assist with various tasks such as cloning and imaging Windows O/S, setup and configuration of Avaya phone sets, migrating user accounts, resolve security incidents on user… Show more • Managing and configuring wireless and wired LAN technologies, routing, switching, Firewalls, VPN, VoIP.• Assist in strategic IT planning and managing projects to successful completion.• Provide technical assistance to computer system users in office/plant environments in multiple locations for the company.• Assist with various tasks such as cloning and imaging Windows O/S, setup and configuration of Avaya phone sets, migrating user accounts, resolve security incidents on user computers.• Manage On-Prem Active Directory, DNS, DHCP and Exchange Servers cluster, perform day to day administration and provisioning. Plan for upgrades and migrations• Manage VMware vSphere environment, plan, design and configure ESXi host clusters, vCenter servers in multiple locations. Perform upgrades using the Update manager and vendor-provided solutions• Managing end-user accounts, permissions, access rights, and storage allocations in accordance with best practices and information security guidelines.• Take ownership and accountability for enhancing results and minimizing problems.• Hands-on experience of Aruba switches (6300), APs, and Aruba central.• Hands-on experience in installation and configuration of POS (Oracle Micros Symphony and 3700) and Book4time.• Expertise in allowing employee roles to add, edit, and delete menu item master records, definitions, and prices to menu item object numbers that are defined as restricted in the Properties module through the Enterprise Management Console (EMC). • Responsible for installation and Configuration of OPERA Property Management System at Hotel Sites in accordance with the client’s specifications. Show less

Burlington, Ontario, Canada

• Troubleshoot and monitor software, hardware, and peripheral equipment.• Build computers in accordance with the authorized standard images and installation of approved software.• Analyzing and supporting corporate systems such as servers, network drives, and active directory.• Performing checks, actioning and updating logged tickets, and ensuring correct procedure escalation paths are followed.• Administration of Software Licensing process, group policy, domain user policy… Show more • Troubleshoot and monitor software, hardware, and peripheral equipment.• Build computers in accordance with the authorized standard images and installation of approved software.• Analyzing and supporting corporate systems such as servers, network drives, and active directory.• Performing checks, actioning and updating logged tickets, and ensuring correct procedure escalation paths are followed.• Administration of Software Licensing process, group policy, domain user policy, Office 365, Microsoft Exchange Server, MS SharePoint, and POP3 services.• Worked to maintain Active Directory Resources including File permission, External and internal Shares as well as the other Active Directory Resources.• Participation in Data recovery and backup plans Show less

St Catherine, Ontario

• Provided level 2 support to end users. Open and close accounts for employee and group with Active Directory.• Worked on tickets and provide solution with appropriate management system.• Troubleshoot of daily issues via face-to-face or over the phone.• To help set up systems and resolve issues related computer hardware, operating systems, software, networking and applications. • Provide resolutions for software and windows related issues using remote tools like DMTools… Show more • Provided level 2 support to end users. Open and close accounts for employee and group with Active Directory.• Worked on tickets and provide solution with appropriate management system.• Troubleshoot of daily issues via face-to-face or over the phone.• To help set up systems and resolve issues related computer hardware, operating systems, software, networking and applications. • Provide resolutions for software and windows related issues using remote tools like DMTools, HP-Radia Client etc. • Helped in a PKI Certificate issue, attended meetings to support from backend with cyber security & PKI team. • Worked on Windows 10 migration and troubleshoot Data Migration from old pc to new pc. Test and clean PCs, laptops and other related hardware as needed.• Taking ownership of assigned incidents/problems; Supporting and contributing to service and infrastructure improvement initiatives.• Logs and tracks calls using helpdesk ticketing system, maintains history records, and related problem documentation. Show less

Ahmedabad Area, India

• Worked in network infrastructure consisting Cisco Router, Catalyst Switch, Firewall, Edge Switches, IP Phone, Wireless controller & API.• Assisted in designing, Configuration, and implementing the Network devices with cabling and fiber connectivity of the site.• Participate in the daily operations and Change Requests, Incident Investigation / Remediation, troubleshooting, and Monitoring of Systems, Servers, and Storage Services.• Ensure network connectivity throughout the LAN/WAN… Show more • Worked in network infrastructure consisting Cisco Router, Catalyst Switch, Firewall, Edge Switches, IP Phone, Wireless controller & API.• Assisted in designing, Configuration, and implementing the Network devices with cabling and fiber connectivity of the site.• Participate in the daily operations and Change Requests, Incident Investigation / Remediation, troubleshooting, and Monitoring of Systems, Servers, and Storage Services.• Ensure network connectivity throughout the LAN/WAN infrastructure and upgrade network appliances. • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.• Carried out modification to existing network device configuration as per requirements and troubleshooting related network issues. • Developed organizational units in Active Directory (AD) and managed user security with group policies.• Research, evaluate, design, test, recommend or plan the implementation of new or updated hardware or software, and analyze its impact on the existing environment; provide technical and administrative expertise for the administration of network and infrastructure tools. Show less

Ahmedabad

• Monitors computer system performance, assuring dependable and uninterrupted operation.• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.• Troubleshoots operating systems, software and hardware to determine source of technical issues or anomalies on both PC and Mac.• Worked on PBX phone, performed on defective and provided solution as well as improvise the customer experience.• Provides consultative technical support and… Show more • Monitors computer system performance, assuring dependable and uninterrupted operation.• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.• Troubleshoots operating systems, software and hardware to determine source of technical issues or anomalies on both PC and Mac.• Worked on PBX phone, performed on defective and provided solution as well as improvise the customer experience.• Provides consultative technical support and provisioning and de-provisioning user accounts in accordance with company policy and procedure.• Answers, evaluates and prioritizes incoming help tickets, telephone calls, voice mails, e-mails, and physical requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.• Handles problem recognition, research, isolation and follow-up for routine user problems, and referring more complex problems to supervisor or other IT staff.• Help maintain basic network operations, including assembly of network hardware by providing assistance to Creative Circle network engineers as necessary. Show less

Diploma - Post Graduation, Computer System Technician - Network System, 7.1 Gpa

Bachelor Of Engineering - Be, Electronics And Communication Engineering, 7.10 Cgpa