I have spent the last 25 years delivering market leading products that address our customers' bespoke needs while focusing on the core of my professional life: my customers. I have championed multiple product innovation strategies by creating winning products that addresses unmet customer needs, tangible profitable markets, and help customers do business with ease.A solid understanding of how technology, operations, and business goals along with clear understanding of India and Global regulations are interdependent has enabled me to develop solutions that improve efficiency and bottom-line revenue. In the workplace, my colleagues appreciate my use of humor, fostering a positive and innovative environment. Despite my level of technical knowledge, I can communicate at all levels, explaining technical concepts to non-technical staff members as well. My experience includes leading teams, maximizing budgets, implementing automation, and managing projects in the 8 figure range.Some of the achievements and highlights of my career: • Initiated, led, and executed large-scale projects on time, generating annual sales of 15 million USD.• Developed high-value client accounts in 4 months, achieving 80 million INR annual revenue.• Impacted the growth of enterprise voice across geographies – contributed to Tata’s ranking as the only Tier-1 IP network provider among the top 5 by routes in 5 continents.• Partnered with regulatory teams, ensuring 100% compliance with local laws and regulations in managing wholesale voice products across Asia and the SAARC regions.• Pivotal in growing a customer base by 400% in 2 years as Assistant General Manager– Managed Voice Services for Reliance. • As Business Manager, initiated 3D network (Juniper) - achieved US$1.4M in 7 months; created US$3M cases for managed services of storage and security; added brand value to TATA groups' 3D network.• Managed accounts belonging to the Big 4 (KPMG, PWC), VSNL, GTL, Comsat Max, HDFC bank, Intelinet global, Stream, E3R, among others.• Invited as one of the top innovator speakers in “G force” by Genesys in 2007, with hundreds of participants – topics include Omnichannel Customer Engagement.I'd be happy to help your talented team – let’s connect!