Nirav Thaker Email & Phone Number

Australia

Melbourne, Australia

Current promoted role leading domestic installation teams for growing national supplier and installer of electric vehicle (EV) charging stations for domestic, commercial and industrial clientele. I act as a trusted conduit between internal teams and clients to plan, action and facilitate installation job projects / assignments. Using well-developed and clear oral and written English communication skills, I exact the highest level of care in delivering exemplary customer service that leads to delightful user experiences. Key highlights are.- Confident and competent “accountability” in facilitating jobs from start to finish (support 150 installers)- Responsible and responsive ownership of tasks throughout lifecycle of projects (200+ installs per month)- Excellent management of all administrative processes as per set QA standards and regulatory codes- Use excellent judgement to troubleshoot issues to overcome service blockages, bottlenecks and hurdles- Use my excellent IT skills to champion efficiency and effectiveness in administration duties- Use excellent problem-solving skills to support managers in resource planning and allocation- Resolve issues in timely manner, but also work with managers to resolve ones that are escalated- Excellent management of workflow system to ensure all concurrent projects run on time / budget- Management and negotiation with partners, contractors and third parties to navigate through projects

Melbourne, Australia

Promoted work for largest nbn™ satellite internet provider in Australia (also official nbn™ internet service provider). Company plays a critical role in rolling out nbn™ infrastructure to regional and remote communities. I worked in a “hands on” PMO / project administration role supporting field teams across the entire country- scheduling and coordinating maintenance of RCT phones across Australia. Key milestones included:- Coordinated internal planning meetings with state coordinators to ensure proper servicing of accounts - Liaised with Department of Prime Minister & Cabinet (DPMC)- Supported frontline project teams of up to 30 staff made up of technicians, installers and labourers- Represented units within company, installers and other external program partners to client audiences- Effective and efficient coordination / scheduling of 15-20 jobs per months- Developed, maintained and monitored regular reporting relevant to RCT phone maintenance- Monitored field activity, including after hours and provide up to date information to clients and teams- Troubleshooting and resolving escalated issues in real time- Allocated new maintenance callouts to field staff, ensuring it completes within the SLA- Assisted Project Manager in developing high level reports for DPMC- Demonstrated awareness of infrastructure, environmental, cultural and social issues in regional centres- Generated /actioned all invoices i.e., DPMC, Installers, and suppliers- Managed company vehicle fleet, including tools, safety items etc- Aided bids for tenders as part of my PMO duties- Compliance with all OH&S policies- Recruited new field staff as required and organised required training- Key representative in Australian Government’s Program Remote Community Telecommunications (RCT) - Supported installation of 300 phones & services in Remote Indigenous Communities- Supported RCT teams in Remote Indigenous Communities - Winner of company’s Employee of the Year 2011

Melbourne, Australia

Previous promoted role, supporting the operations of field installation and maintenance teams across the state of Victoria: https://www.activ8me.net.au/about/remote-community-telecommunicationsState-wide planning and allocation of new installs, obtaining quotes and coordinating maintenance service calls to the closest installer or installers able to complete the install or maintenance service call within the required time frame- High level technical assistance to installers and update the Installation Manager- Assist in development, maintenance and monitoring of regular reporting - Processing installer invoices and performing all financial administrative duties as part of role- Liaise with other units within company as well as installers and program partners- Contribute to a positive team culture within the installations team and operations unit- Praised for introducing new administrative processes which improved decision making time

Melbourne, Australia

First role working for leading telecommunications services company specialising in rolling out nbn™ infrastructure to regional and remote communities: https://www.activ8me.net.au- Providing effective customer service over the phone to customers and teams- Providing Technical Support to all internet and phone users- Handling billing enquires and disputes- Recommending suitable internet/voice plan to customer- Coordinating and follow up with internal department

Melbourne, Australia

Previous role where I continued to “hone” and sharpen my technical skills within telecommunications brand: https://www.iprimus.com.au/index.html- Providing effective and efficient technical support to all ADSL & Dial Up users.- Providing Technical Support ADSL & Dial up Modems.- Ownership of and assist in adequately coordinating communications to all related internal departments - iPrimus website support- Offering appropriate Internet plans to customer

Melbourne, Australia

First job in call centre providing effective and efficient technical support to all merchants/customers.- Implemented the organisation of hardware and onsite technicians to resolve critical issues.- Provided customer service to merchants regarding account related issues.- DialTime & BOPO website support- Logging report for system issue using company ticketing system