As a Visiting Faculty at Webel, I am responsible for providing comprehensive training and development programs to various government employees focused on cyber safety and security. My key responsibilities include:Delivering in-depth training sessions on maintaining proper cyber hygiene.Educating participants on best practices for safeguarding sensitive information.Developing and updating training materials to reflect the latest in cyber security trends and… Show more As a Visiting Faculty at Webel, I am responsible for providing comprehensive training and development programs to various government employees focused on cyber safety and security. My key responsibilities include:Delivering in-depth training sessions on maintaining proper cyber hygiene.Educating participants on best practices for safeguarding sensitive information.Developing and updating training materials to reflect the latest in cyber security trends and threats.Collaborating with government agencies to identify training needs and tailor sessions accordingly.Trainer for West Bengal PoliceIn my role as a trainer for the West Bengal Police, I focus on enhancing the cyber crime fighting capabilities of law enforcement personnel. My responsibilities include:Conducting extensive training on cyber crime and cyber safety.Guiding officers on how to conduct basic investigations following cyber crimes.Providing specialized training in cyber forensics and the analysis of call data records.Creating and implementing training modules to improve investigative techniques and forensic analysis skills.Supporting the development of protocols and best practices for cyber crime investigations. Show less

As a Customer Care Associate at Wipro Ltd., I provided exceptional customer service support for British Telecommunication (BT) customers. My responsibilities included:Handling incoming calls from end users and providing prompt resolutions to their issues.Troubleshooting and resolving problems related to BT internet and BT routers.Addressing issues in PSTN (Public Switched Telephone Network) networks.Ensuring a high level of customer satisfaction by delivering efficient and… Show more As a Customer Care Associate at Wipro Ltd., I provided exceptional customer service support for British Telecommunication (BT) customers. My responsibilities included:Handling incoming calls from end users and providing prompt resolutions to their issues.Troubleshooting and resolving problems related to BT internet and BT routers.Addressing issues in PSTN (Public Switched Telephone Network) networks.Ensuring a high level of customer satisfaction by delivering efficient and effective support.Documenting and updating customer interactions and technical solutions in the system. Show less