Nirdesh Mittal Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

• Vendor Selection Leadership: Led a $5.5 million vendor selection process for a new Customer Information System at Xcel Energy, collaborating with IT, Operations, and Finance to align project objectives and negotiate.
• Operational Governance Development: Created and implemented an operational governance strategy for Con Edison, enhancing organizational efficiency through a comprehensive 2.5-year implementation plan and a.
• Back-Office Modernization Analysis: Led requirements gathering and analysis for the City of WACO’s asset management and field service systems transformation, developing data-driven solutions that increased user.
• Cloud Transformation Initiative: Spearheaded a cloud transformation initiative at CalWater, guiding the transition from an on-premises Customer Care and Billing solution to the Oracle CCS cloud, while managing an.
• Stakeholder Collaboration and Communication: Collaborated effectively with cross-functional teams, vendors, and stakeholders across multiple projects to ensure timely delivery, adherence to quality standards, and.

Greater Seattle Area

• Transformation Initiatives: Spearheaded multiple business transformation projects, including contact center enhancements and sales process modernization, resulting in substantial operational efficiencies and financial.
• Vendor Coordination: Managed collaboration with over 40 partners in the Backoffice Modernization program, overseeing a $100 million project to replace six core IT systems while streamlining communication and mitigating.
• Cross-functional engagement: Engaged with diverse teams to gather and analyze integration requirements, translating insights into actionable designs aligned with business objectives and fostering strong stakeholder.
• Solution Development: Directed development and testing of integrated solutions, optimizing back-office functions and enhancing productivity through effective problem-solving and technical expertise.
• Market Analysis Leadership: Led the eMobility market analysis project, delivering insights into competitive landscapes and executing detailed pricing analyses to inform product strategies.
• Product Ownership: Built and managed a crowd-sourced safety app, facilitating collaboration among customers, contact center, and back-office teams while ensuring successful platform delivery through effective.

Greater Seattle Area

• Integrated Contact Center Transformations: Delivered multiple integrated on-premises Customer Care and Billing (CCB) transformation implementations for power and utility enterprises, enhancing operational capabilities.
• Cross-Functional Leadership: Led and managed cross-functional teams, vendors, and partners across multiple geographies, ensuring effective collaboration and project success.
• Product and Customer Liaison: Acted as a liaison between product and customer teams, improving product features and roadmaps to deliver best-in-breed solutions tailored to client needs.
• Enterprise Component Design: Designed and delivered foundational enterprise components essential for achieving operational efficiencies across various business functions.
• Business Development Engagement: Engaged in pre-sales and business development activities, contributing to the growth of the organization’s client base and service offerings

Greater Boston Area

Worked as Tech Lead in IBM BPM and SOA Connectivity space

Multiple Locations

• Enterprise EAI Leadership: Defined and led the Enterprise EAI Reference Architecture and Service Governance Strategy at Xcel Energy, establishing cycle and service management frameworks while serving as the technical.
• Shared Work Transformation in NY: Acted as the Project Application Architect and Team Lead for the Unemployment Insurance Modernization project in New York, contributing to IBM’s intellectual capital around BPM-SOA and.
• Enterprise Business Object Modeling for Aetna: Spearheaded business object modeling for strategic services as the primary contact for domain model extraction, while developing a tool to streamline business object.
• Enterprise Architecture Documentation for IS Bank: Authored and documented enterprise architectural decisions at IS Bank in Turkey, publishing white papers to drive internal alignment and developing exemplars for.

Developed product libraries and sample applications to showcase functionality and UI, and automated patch testing through tools and utilities, enhancing product usability and testing efficiency.

Trainee Associate