Nirmala Devi Email & Phone Number

At AIA Singapore, my focus has been on revolutionizing customer interactions through advanced chatbot management and intuitive user interface designs. Leveraging AI tools such as IBM, I've enhanced that chat bot functionalities and conducted comprehensive UATs to ensure seamless integration of new systems.Our team's commitment to optimizing processes and involvement in various projects has significantly improved the customer experience.Previously with CPF Board, my role as an Operations and Project Executive allowed me to be the lead tester for healthcare system testing, where I aligned business needs with robust UAT strategies. I employed Robotic Process Automation to increase efficiency, contributing to high-quality project delivery. With a strong emphasis on analytical insights and stakeholder collaboration, I've consistently supported strategic decision-making and operational excellence.