Nirupama Thyagarajan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Head of L&D, Corporate Communication. Handle all HRBP activities.

Chennai, Tamil Nadu, India

All HR, Learning and Development activities. Independently led the Corporate Communications team as well. Was part of an important M&A

Chennai Area, India

 Responsible for implementing the Performance Excellence Framework (PEF) Competencies for the entire GOI population.  Implementing various projects as part of the Businesses goal to achieve excellent Employee Survey Scores. Liaise with vendors & coordinate specific interventions as per the BUs request.  Developed a no: of courses including Voice & Accent Training processors, managers & leaders on Behavioral & Leadership concepts, Communication & Voice & Accent based on the… Show more  Responsible for implementing the Performance Excellence Framework (PEF) Competencies for the entire GOI population.  Implementing various projects as part of the Businesses goal to achieve excellent Employee Survey Scores. Liaise with vendors & coordinate specific interventions as per the BUs request.  Developed a no: of courses including Voice & Accent Training processors, managers & leaders on Behavioral & Leadership concepts, Communication & Voice & Accent based on the 10 PEF competencies like Achieving Excellence, Influencing Skills etc. Handled various Lateral & Induction training programs Part of the Evaluation Panel for evaluating Projects done by Team Leaders Customer Relationship Manager from L&D for handling the end to end training needs of 3 Businesses – Retail Corporate Operations, Global Analytics and Business Process & Change Responsible for sharing MIS with the Businesses every month Provide Consultation for the BUs to decide the Learning Road Map every year for their respective teams Proficient in conducting Kirk Patrick Level 3 evaluation Show less

Chennai Area, India

 Training engineers on both Behavioral & Communication aspects. Developed a no: of communication courses based on the projects’ requirement. Handled various needs based as well as induction training programs. Traveled onsite to the US to train Wipro employees. Well- versed in doing Cross-Culture & Business Etiquette programs Specialize in teaching both UK & US accent as well as Received Pronunciation Well-versed in programs based on Experiential… Show more  Training engineers on both Behavioral & Communication aspects. Developed a no: of communication courses based on the projects’ requirement. Handled various needs based as well as induction training programs. Traveled onsite to the US to train Wipro employees. Well- versed in doing Cross-Culture & Business Etiquette programs Specialize in teaching both UK & US accent as well as Received Pronunciation Well-versed in programs based on Experiential Learning. Have experience in online delivery of modules through Webex. Have been a part of specific project interventions focusing on Team Building, Leadership & Growth. A certified practitioner of concepts like Six Thinking Hats, Seven Habits of Highly Effective People & Neuro Linguistic Programming. Show less

Chennai Area, India

 Training Help Desk Engineers and Customer Support. Executives on Customer Relation Management, Grammar, Communication Skills, Accent Neutralization, Culture Sensitization. Monitoring the agents on their calls and giving them feedback on their performance as well as giving them measures to improve themselves on calls.  Been part of the recruitment board as a language panel gauging candidates for their communication, language & soft skills. Have interacted directly with the… Show more  Training Help Desk Engineers and Customer Support. Executives on Customer Relation Management, Grammar, Communication Skills, Accent Neutralization, Culture Sensitization. Monitoring the agents on their calls and giving them feedback on their performance as well as giving them measures to improve themselves on calls.  Been part of the recruitment board as a language panel gauging candidates for their communication, language & soft skills. Have interacted directly with the company’s clients with regards to communication & language training. Have been actively participating in curriculum development based on the specific requirements of the floor. Participated in calibration calls along with the quality department and the clients. Handled both American as well as European, Middle East and Asian support. Involved in COPC audit certification preparations for the Communication Department. Handled a team of trainers and setting up their Key Result Areas and guiding the team towards reducing communication dissats. Participated in Six Sigma Yellow Belt Training and passed the same with a score of 98.33%. Show less

Master Of Arts (Ma), Communication

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)