Nirvikar Singh Email & Phone Number

Gurugram, Haryana, India

• Build strong relationships with customers, understanding their goals and challenges
• Act as a liaison between customers and internal teams, advocating for customer needs
• Monitor customer health and proactively address any issues or concerns
• Drive customer engagement and retention through regular check-ins and communication
• Collaborate with sales and product teams to identify upsell and cross-sell opportunities
• Analyze customer data to identify trends and opportunities for improvement

New Delhi, Delhi, India

• Responsible for maintaining and growing the business for allocated clientele.
• Cultivated long-term relationships with key clients, ensuring client satisfaction and retention.
• Developed and implemented strategies that increased client retention by 20% through proactive communication and value-added services.
• Implemented targeted cross-selling and upselling techniques, increasing average category value by 15%.
• Responsible for working closely with operations and logistics teams ( First mile and Last mile ) to ensure that shipments meetsthe desired requirement
• Accountable for troubleshooting of customer queries related to shipment within the given TAT and SOP.

Delhi Area, India

• Managing and driving the growth of the sellers business. Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Snapdeal.
• Responsible for identifying seller's potential, increasing their sales, managing seller quality and aiding in fulfillment of seller products.
• Handling the overall operations for sellers which includes sellers growth, merchandizing and promotional planning.
• Managing key improvement initiatives and projects. Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Selection planning, Production planning for the key accounts to improve operational aspects of their business in providing a great consumer experience.
• Seasonal trend analysis for products and evaluation of promotional plans based around it.

New Delhi Area, India

New Delhi Area, India

New Delhi Area, India

KYC (know your customers)

Master'S Degree, Marketing And Human Resource

Bachelor Of Business Administration (Bba)

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Education record