Nirvikar Singh Email & Phone Number

Gurugram, Haryana, India

*Build strong relationships with customers, understanding their goals and challenges• Act as a liaison between customers and internal teams, advocating for customer needs• Monitor customer health and proactively address any issues or concerns• Drive customer engagement and retention through regular check-ins and communication• Collaborate with sales and product teams to identify upsell and cross-sell opportunities• Analyze customer data to identify trends and opportunities for improvement• Continuously seek feedback from customers to improve products and services• Tracking key metrics related to customer success and providing regular reports to the Management.*Improved C-SAT from 60% to 90%• Reduced the Churn and working on Retention• Focusing on MRR ( Monthly Recurring Revenue ) & NRR ( Net Revenue Retention )• Handling project “Share of Wallet” (SOW) for entire Team.• Improved NPS score from 60% to 90%• Improved SLA and OS ( ORDER TO SHIP ) from 3% to 0.5 %• Hands on software - JIRA – (Ticketing), Salesforce – (CRM), JITBIT – (Helpdesk),Spark TG and Knowlarity - (Telecommunication), Fresh Success & FreshDesk, KAPTURE (Email &Ticketing) etc.• Collaborate with sales and product teams to identify upsell and cross-sell opportunities• Integration done with Marketplaces , Carts and Logistics companies• APIs troubleshooting via Postman.• Collecting Outstanding / Dispute payment from red flag accounts.• Quarterly visiting across PAN India to meet CEO or CXO for more growth opportunities and maintaining good relations

New Delhi, Delhi, India

Responsible for maintaining and growing the business for allocated clientele.• Cultivated long-term relationships with key clients, ensuring client satisfaction and retention.• Developed and implemented strategies that increased client retention by 20% through proactive communication and value-added services.• Implemented targeted cross-selling and upselling techniques, increasing average category value by 15%.• Responsible for working closely with operations and logistics teams ( First mile and Last mile ) to ensure that shipments meetsthe desired requirement• Accountable for troubleshooting of customer queries related to shipment within the given TAT and SOP.

Delhi Area, India

•Managing and driving the growth of the sellers business. Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Snapdeal.•Responsible for identifying seller's potential, increasing their sales, managing seller quality and aiding in fulfillment of seller products.•Handling the overall operations for sellers which includes sellers growth, merchandizing and promotional planning. •Managing key improvement initiatives and projects. Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.•Selection planning, Production planning for the key accounts to improve operational aspects of their business in providing a great consumer experience.•Seasonal trend analysis for products and evaluation of promotional plans based around it. •Market Research for category development, price point analysis, formulating sales strategies & overall designing of offer constructs.

New Delhi Area, India

New Delhi Area, India

New Delhi Area, India

KYC (know your customers)

Master'S Degree, Marketing And Human Resource

Bachelor Of Business Administration (Bba)

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Education record