Customer Service Officer, Traffic
Current● Attend to all external and internal customer calls to give theinformation related to bookings, documentation, schedules of vessels,ports, rates, etc.● Back-up support for sales department and coordinate withdocumentation, operations, and accounts departments to ensure thecorrect information is entered into the system.● Communicate with the customers for booking, billing documentation,vessel documentation.● Timely updation of systems with the customers queries, feedbacks,and obtained information.● Preparation of quotations to local clients.● Lead and drive improvements in relation to quality and productivitywithin the team and meet set KPI’s.