Nisa Bently, Mmi Email & Phone Number

Toronto, Canada Area

• Acting Team Lead – effectively prioritized overseeing tasks and projects to ensure accuracy; worked as part of a team to deliver exceptional service, and manage client interaction and expectations• Delivered on resolving escalations and complex time-sensitive issues by building a rapport with the client, sharing knowledge, and addressing key concerns and strategies to overcome them until resolution• Trained 14 new hires in processes and procedures of various tasks - created training guides for PACs/SWPs, Trades, and Settlements to help onboard new hires• Contributed to process improvements by seeking inconsistencies in available information and implemented an innovative course of action by amending old processes– created efficiency and minimized dilutions incurred by the department downstream• Awarded the iCARE award for preventing client impact or dilution costs by implementing accuracy, speed, and strong attention to detail• Ability to work collaboratively with multiple business units regarding sensitive and complex issues• Built and fostered relationships with other departments by being a subject matter expert from the Mutual funds team• Selected to be a Lead from Mutual Funds to assist with uOpen rollout to help identify opportunities and recommend solutions• Accurately balanced Settlements and Commissions – ensured monies are balanced between what is received from the fund companies and in clients’ accounts and made sure all the control accounts are balanced by EOD• Processed mutual funds trades - reviewed trade rejections, and analyzed short positions in clients’ accounts and long positions in Mutual Funds box account that hold units transferred in and out

Toronto, Canada Area

• Worked for a startup featured on Dragon's Den that manufactures biodegradable products with a bio-based leak proof patented formulation• Strong ability to work with start-up founders and team to accurately convey mission and business values, while developing strong intrapreneurial abilities• Highly involved with the product development of a new product; assisted the CEO with packaging design, conducted surveys, competitive analysis, and analyzed pricing structures• Conducted market research and stakeholder analysis to launch Biotraps in different countries• Assisted with the North American launch of Greensift by sourcing potential clients

North York, On

•Reviewed and assigned 300+ scholarships with Fluid Review; valued at $500,000+ •Implemented a new communication strategy to facilitate correspondence with scholarship recipients reducing processing times by 50%•Oversaw creation of financial reports and reviews for the national office; entered and analyzed data using Excel •Selected to serve as Event Lead at Unity Day; the main point of contact for 60+ volunteers •Developed strong MS Office skills – Word, Outlook, Excel, and PowerPoint

Toronto, On

• Created social and educational after school programming for 25 children aged 5-13 years • Worked one-on-one with special needs children• Provided tutoring in science and math as part of Homework Club

Master Of Management, - Technology Management, Business Strategy And Finance

Activities and Societies: Graduate Management Consulting Association, MMI Program Ambassador, IMAGINE: 24 Hr Ed-Tech Hackathon, Rotman.

Bachelor Of Science - Hbsc. (Honours), Double Major In Cell And Molecular Biology, And Genetics And Biotechnology | Minor In Immunology

Activities and Societies: Pre-Med Society, University of Toronto- Global Brigades (Medical Brigade), Only Human Dance Collective.

Education record

Activities and Societies: Communications Director- Peer Leaders, Member of Humberside’s Husky House of Commons, Peer Tutor/Mentor, Concert.