Nisa Bently, Mmi Email & Phone Number

Toronto, Canada Area

• Acting Team Lead – effectively prioritized overseeing tasks and projects to ensure accuracy; worked as part of a team to deliver exceptional service, and manage client interaction and expectations
• Delivered on resolving escalations and complex time-sensitive issues by building a rapport with the client, sharing knowledge, and addressing key concerns and strategies to overcome them until resolution
• Trained 14 new hires in processes and procedures of various tasks - created training guides for PACs/SWPs, Trades, and Settlements to help onboard new hires
• Contributed to process improvements by seeking inconsistencies in available information and implemented an innovative course of action by amending old processes– created efficiency and minimized dilutions incurred by.
• Awarded the iCARE award for preventing client impact or dilution costs by implementing accuracy, speed, and strong attention to detail
• Ability to work collaboratively with multiple business units regarding sensitive and complex issues

Toronto, Canada Area

• Worked for a startup featured on Dragon's Den that manufactures biodegradable products with a bio-based leak proof patented formulation
• Strong ability to work with start-up founders and team to accurately convey mission and business values, while developing strong intrapreneurial abilities
• Highly involved with the product development of a new product; assisted the CEO with packaging design, conducted surveys, competitive analysis, and analyzed pricing structures
• Conducted market research and stakeholder analysis to launch Biotraps in different countries
• Assisted with the North American launch of Greensift by sourcing potential clients

North York, ON

• Reviewed and assigned 300+ scholarships with Fluid Review; valued at $500,000+
• Implemented a new communication strategy to facilitate correspondence with scholarship recipients reducing processing times by 50%
• Oversaw creation of financial reports and reviews for the national office; entered and analyzed data using Excel
• Selected to serve as Event Lead at Unity Day; the main point of contact for 60+ volunteers
• Developed strong MS Office skills – Word, Outlook, Excel, and PowerPoint

Toronto, ON

• Created social and educational after school programming for 25 children aged 5-13 years
• Worked one-on-one with special needs children
• Provided tutoring in science and math as part of Homework Club

Master Of Management, - Technology Management, Business Strategy And Finance

Activities and Societies: Graduate Management Consulting Association, MMI Program Ambassador, IMAGINE: 24 Hr Ed-Tech Hackathon, Rotman.

Bachelor Of Science - Hbsc. (Honours), Double Major In Cell And Molecular Biology, And Genetics And Biotechnology | Minor In Immunology

Activities and Societies: Pre-Med Society, University of Toronto- Global Brigades (Medical Brigade), Only Human Dance Collective.

Education record

Activities and Societies: Communications Director- Peer Leaders, Member of Humberside’s Husky House of Commons, Peer Tutor/Mentor, Concert.