• SME for IT related areas deemed critical by regional manager.• Remotely manage IT related incidents and provide resolution to end users and vendors.• Liaison between IT Operations, Engineering and IT Service Desk Technicians.• Collaborate with various IT groups to resolve active issues and implement new SOP’s.• Senior Tech Support (Tier 3) Escalation point for western region of the organization.• Install, diagnose, repair, maintain, and upgrade PC/Mac equipment and servers.• Provide strong customer service, collaboration, and communication skills.

• IT Project Manager for Nike Retail NA• Manage IT Retail Tech for various location as stores progress during construction phases• Tech lead on Nike SMS texting system allowing customer to store direct communication• Worked with existing locations for EOL purposes and hardware upgrades• Provided live support day one of store opening and special store events• Worked with onsite vendors such as low-voltage electricians, construction managers, general contractors, network engineers, tech consultants, and retail specialists• Collaborated with Senior Project Managers in regard to store status updates and required actions needed to complete projects in a timely manner• Worked with Nike Staging Center staff to verify equipment shipments, returns, or exchanges • Admin for AirWatch Mobile MDM adding mobile devices to network and verifying communication to retail software, hardware, and print servers

• Maintained domain controllers, network shares, network infrastructure, and print servers• Created and deployed security packages for compliance and auditing• Admin for Mitel VoIP systems• Maintained VPN Servers• Create and deployed Windows images for new computer builds using Windows MDT • Work with 3rd party vendors for banking needs and solutions• Ran bi-monthly hardware audits to determine EOL procedures and organizational updates• Technical documentation creation for internal employee knowledge base

• Managed internal IT operations• Office 365 Administration and Integrations• Slack Chat Admin for integrations for Small Businesses• Atlassian Administrator for Confluence and Jira Software• Domain & Server Admin internal and external• Amazon AWS Windows Server EC2 instance creation and configurations• Created and maintained Amazon S3 backup solutions for external clients• Setup Amazon AWS AMI templates for quick EC2 deployments• Integrated and monitored Logic Monitor & New Relic to all AWS instances for server health status• Point of contact for IT hardware needs, ordering, and forecasting• Lead of technical documentation for new hires, current employees, and external clients• Managed Microsoft SPLA to help reduce costs for the organization

• Provided IT technical support for hardware, software, and site-specific applications in the enterprise server-client environment• Manage hardware assets via asset management applications• Inventory management using centralized incident management applications• Provide end-user support for windows server operating systems• Install, configure, and support Windows and Microsoft Office• Troubleshoot and repair desktops, laptops, and Dell thin client hardware• Created and provided technical documentation on various IT related items

• Provide support to the OHSU Department of Emergency Services & Emergency Administration.• Manage configurations of workstations, ultrasound imaging, radiology imaging, servers, and various department IT-related equipment.• Provide technical and diagnostic support for medical equipment.• Responsible for IT hardware procurement• Managed IT related items for the Department of Emergency Medicine, Oregon Poison Center, OHSU Emergency Communication Center, and Director Of Emergency Services.• Maintain department systems & databases.• Project Lead/Coordinator for tech moves, new installs, and network upgrades.• Facilitate software updates/rollouts • 24/7 After hours support• VMWare administration• EPIC charting support• Pager/Mobile phone support• BOEC/Oregon HOSCAP Support

• Managed workflow and configuration of workstation systems, user accounts, and IT equipment• Facilitated communications with vendors, peers, management, and IT teams within Integra• Assisted with researching, recommending, purchasing, and receiving office hardware for the entire organization including printers, faxes, desktops, laptops, and peripherals• Assisted with creation, maintenance, and deployment of 50+ department specific PC images to users in eight states• Supported the Symantec Enterprise server farm, along with client/server rollouts• Supported an online wiki for desktop support related knowledge, how-to’s, and fixes• Verizon enterprise cellular phone account administration• Tablet support (iPad, Surface, Surface Pro, and Lenovo)• Worked closely with the Desktop Services manager in any duties required• Project management for key desktop support initiatives• Building/facility security management with two software applications including creating policies and procedures surrounding implementation within the organization.• Planned, coordinated, and implemented the DNA and NSM client rollout• Assisted in the company’s headquarters move ensuring that all client workstations were operating• Handled trouble ticket calls, walkups, and email requests from business partners• Troubleshot various employee issues related to workstations and peripherals• Received, tracked, and shipped hardware to and from various offices throughout the organization

• Lead of vPro Validation Project with Intel Engineering• Oversee department preparedness for Intel Tradeshows • Intel Server Platform testing for internal customers• Sever Rack Assembly, configuration, and deployment • Asset management