Nisala H.P Email & Phone Number

Sri Lanka

• Administered Vulnerability and Patch Management using Qualys, prioritizing cybersecurity by identifying and addressing security loopholes.• Oversaw Installation, Deployment, Repair, and Upgrading of Applications and Operating Systems, ensuring seamless integration and functionality within AWS cloud environments and aligning with industry best practices.• Facilitated comprehensive evidence gathering for event logging, contributing to National Australia Bank's compliance with ISO 27001, ISO 27701, SOC 1, and SOC 2 standards.• Managed Infrastructure Incidents and Conducted Root Cause Analysis, employing advanced diagnostic tools and methodologies to swiftly address and rectify operational disruptions, ensuring system reliability and continuity.• Managed Cloud Environment Capacity, implementing cost-effective solutions and strategies to optimize resource utilization and reduce operational expenses.• Periodic Deployments via CI/CD pipeline through Jenkins / AWS• Orchestrated and optimized Monitoring Initiatives with Nagios, CloudWatch and Kibana, focusing on high availability, fault tolerance, and optimal performance while utilizing metrics and KPIs to ensure a resilient and efficient operational landscape.• Experience with below tools/applications on day today work - ServiceNow, Jira, Confluence, Office365, ActiveMQ, Imperva, Qualys, Onetrust, Bloomreach, Humio

Sri Lanka

• Administered Vulnerability and Patch Management using Qualys, prioritizing cybersecurity by identifying and addressing security loopholes.• Oversaw Installation, Deployment, Repair, and Upgrading of Applications and Operating Systems, ensuring seamless integration and functionality within AWS cloud environments and aligning with industry best practices.• Facilitated comprehensive evidence gathering for event logging, contributing to National Australia Bank's compliance with ISO 27001, ISO 27701, SOC 1, and SOC 2 standards.• Managed Infrastructure Incidents and Conducted Root Cause Analysis, employing advanced diagnostic tools and methodologies to swiftly address and rectify operational disruptions, ensuring system reliability and continuity.• Managed Cloud Environment Capacity, implementing cost-effective solutions and strategies to optimize resource utilization and reduce operational expenses.• Periodic Deployments via CI/CD pipeline through Jenkins / AWS• Orchestrated and optimized Monitoring Initiatives with Nagios, CloudWatch and Kibana, focusing on high availability, fault tolerance, and optimal performance while utilizing metrics and KPIs to ensure a resilient and efficient operational landscape.• Experience with below tools/applications on day today work - ServiceNow, Jira, Confluence, Office365, ActiveMQ, Imperva, Qualys, Onetrust, Bloomreach, Humio

Colombo, Western Province, Sri Lanka

Worked under the Linu/Unix team as a leader. I was responsible for the below work for Toyota Financial Services (USA) project.• Managed and patched Solaris Control Domains (Physical Servers) where LDOMs ( Logical domains) run on them.• Managed Veritas cluster on these LDOMs for the application in more than 120 Solaris servers.• Managed and patched over 2000 Redhat Linux 7, 8 and 9 instances hosted in AWS. • Maintained and Troubleshooted system and application issues with minimal downtime to reduce customer complaints.• Proactively safeguarded and oversaw the network, mitigating risks.• Performed cloud operations related to Storage, Memory, CPU.• Performed VMWare operations such VM migration, adding Datastore, adding Memory/CPU etc;• Actively partipated Incident Management calls and collaborated with various teams.

Sri Lanka

Pre-Opening experience of One Galle Face Shopping Mall and Office Tower, introducing cutting edge technology together with various vendors and stakeholders.POS System Integration for Sales GTO & Loyalty Rewards• Provide the technical briefing with all the materials whenever a new Tenant/POS vendor onboard.• Follow-up and guide them until complete the entire development.• Help to troubleshoot the technical issues during testing.• Guide the tenant to establish their Network/Internet; lias with network vendors and ISPs• Complete the live testing with POS vendor before the shop opening.• Manage the entire POS Integration life cycle with the IT team members.• Manage the POS configurations in Salesforce with leasing department.• Monitor the daily sales submission in MIMS• Working on MIMS system deployments periodically. • Database manipulations (MS SQL, MySQL)• Follow the instructions giving time to time by SLIM to maintain the smooth operation in MIMS.• Communicate with Zando and assist them to troubleshoot various system issues.• For the tenants who delaying / trying to evade the POS integration, educate them the importance of the integration, encourage and help them to select the suitable POS vendor who matches their budget.Responsible for IT Operation of CMO & PMO Offices• Authorizes Access level and maintains Users accounts in Office 365 with SSO• Performs periodic backups of all systems• Housekeeping storages.• Maintain network connectivity as required.• Troubleshoot system failures and call for appropriate assistance from vendors.• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.• Manage daily operations of the IT department.• Handles staff onboarding & clearance.• Assist new recruitments.

Colombo

Promptly take actions to resolve issues reported by customers / Maintain the integrity of the systems by ensuring smooth run of the systems / Finish tasks within the given time frame

Colombo

Install and configure Apache, NginX, SVN, WebSVN, Mantisbt, Twiki, Wordpress, Jasper server, Nagios, Untangle, Linux Iptables.

Install, troubleshoot and manage LAN, Servers, Systems and Applications. Implement backup/DR solutions, system security etc;. Assessing where the company stands as far as IT system performance/efficiency, compared to where it would like to be, and compiling recommendations on how to improve performance.

Conducted IT training sessions, awareness programs as well as other technical stuff introduced by Industrial Technology Institute, Arthur C. Clarke Center, Atomic Energy Authority etc;

Processed information gathered from people who affected by tsunami. Prepared reports to the management. Visited sites with foreign agents.

Bit, Information Technology

Followed Bachelors Degree

Education record

Information Technology

Followed RHCE, RHCSA, RHCVA