• Customer Assistance - Responding to inquiries and providing information to clients, helping with product or service-related questions, resolving issues or concerns raised by clients in a timely and professional manner.• Communication - Communicating effectively with clients through various channels such as email, phone, or in-person, updating clients on relevant information, changes, or developments.• Problem-solving - Identifying and addressing client problems or challenges, collaborating with other team members to find solutions to client issues.• Documentation - maintaining accurate records of client interactions and transactions, documenting client feedback and suggestions for improvement.• Relationship Building – Building and maintaining positive relationship with clients, anticipating client needs and proactively addressing them.• Collaboration – Working closely with cross-functional teams to address complex client issues.• Upholding ethical standards and maintain client confidentiality.• Facilitate communication between clients and healthcare providers for the management of health equipment loans and returns.• Exhibit empathy and comprehension of the needs of the aging population and seniors, showcasing knowledge of community resources and support services.

1. Producing articles, features, and long-form pieces covering items of genuine cultural integrity, social meaning, or innovation.2. Monitoring social media pages like Facebook, Instagram, LinkedIn to interact and engage with people3. Helping with queries and directing people to appropriate services4. Blogging5. Community Services6. Adobe Express/ Canva

1. Set clear team goals and KPIs2. Delegate tasks and set deadlines3. Oversee day-to-day operational activities and performance metrics4. Interact and handle clients for operational concerns, new requirements, online trends, and lead generation for product launches.5. Do regular performance evaluation and communicate to teams about their performance6. Motivate team members by listening to team members’ feedback and resolving issues or conflicts. Discover training needs and provide coaching.

1. Researching competitors and industry-related topics2. Understanding social media, forums, blogs, ratings, and reviews, etc. 3. Analyzing marketing metrics and collaborating across departments to execute brand initiatives. 4. Responsible for identifying customer segments, customer experience strategies, and customer-focused marketing5. Understanding the key pain areas of social CRM process and ensure the elimination of negative impression of the brand6. Monitoring relevant industry trends and reaching out to potential and existing customers7. Making Sentiment analysis report based on customer interaction and online presence of the brand.8. Identify threats to reputation and prevent a crisis by responding to negative mentions9. Monitoring social media pages like Facebook, Instagram, LinkedIn, Google My Business, Play Store etc., and interacting with existing or potential customers.10. Provide daily, weekly, and quarterly data and analysis of types of interactions and categories of negatives and complaints.11. Generating Leads and higher online presence across Social Media Platforms such as Facebook, Instagram, LinkedIn, Google My Business.12. Identify threats to reputation and prevent a crisis by responding to negative mentions13. Development of Positive Content, scheduled regular positive stories to build trust

1. Ideation and creation of compelling and SEO optimized content including blog posts, social media content, and product/service descriptions.2. Preparing well-structured drafts and align writing with the brand voice and messaging guidelines.3. Coordinate with marketing and design teams to illustrate articles4. Identify customers’ needs and gaps in the content and recommend new topics5. Update website content as needed

1. Managed YouTube Channels for News18 Bangla2. Creating titles and news content on YouTube Videos for News18 Bangla3. Assisting in editing news stories