Nisha Joseph Email and Phone Number

MRC (Medical Research Consultants) – Houston, Texas Manager 2013-Present• Manage a team of 20 Records Retrieval Specialist for medical and legal records pertaining to product liability, pharmaceutical litigation, and mass tort litigation • Manage interaction and communication with attorney clients, key personnel, and opposing counsel regarding mass tort litigation• Manage time and attendance of all Records Retrieval Specialist • Measure productivity of all Records Retrieval Specialist • Establish, set and ensure compliance guidelines/procedures• Audit hundreds of records such as medical records, billing records, workers compensation records, insurance records, medicare/medicaid records for completeness and accuracy• Assist with interviewing, hiring, and subsequent training of new hires• Collaborate with leadership teams to discuss strategic planning and recommend changesMRC (Medical Research Consultants) – Houston, Texas Training Specialist 2011-2013• Liaison between the Project Managers and Records Retrieval Specialist• Created, wrote and edited team specific procedures and processes to enhance employee work quality, efficiency and effectiveness• Evaluated new hires and existing Records Retrieval Specialist by performing quality audits to ensure each specialist meets the company’s job performance standards• Develops and conducts initial and ongoing training for Records Retrieval Specialist• Prepared various weekly Excel status reports• Managed discrepancy reports and productivity dashboards• Promoted to Manager in 2013

•Liaison between courts, client and attorneys •Prepared legal documents and assisted in trial preparation •Interviewed clients and witnesses •Conducted legal investigation and research •Calendar and tracked deadlines •Organized and maintained files