Customer Success Analyst
Current
Sep 2024 - Present
AeroLeads people directory · profile
Nishat Fathima Email & Phone Number
Customer Success Analyst
at
insightsoftware
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Analyst
Location
Bengaluru, Karnataka, India
Company size
Who is Nishat Fathima? Overview
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Quick answer
Nishat Fathima is listed as Customer Success Analyst at insightsoftware, a with 572 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Nishat Fathima.
Nishat Fathima previously worked as Customer Success Associate at Exotel and Customer Success -Intern at Exotel. Nishat Fathima holds Btech - Bachelor Of Technology, Mechanical And Automation from Amity University Gwalior.
Company email context
Email format at insightsoftware
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insightsoftware
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Profile bio
About Nishat Fathima
Transforming relationships into partnerships for over 3+ years and delivering results. From rescuing customers from support black holes to unlocking hidden revenue opportunities. My secret weapon? A sprinkle of empathy, a dash of problem solving and a whole lot of dedication. My passion lies in empowering customers to achieve their goals while exceeding their expectations.
Current workplace
Nishat Fathima's current company
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Insightsoftware
3 roles
Nishat Fathima work experience
A career timeline built from the work history available for this profile.
Customer Success Associate
In my role as a Customer Success Associate at Exotel, I was responsible for maximizing revenue through upsell and cross-sell strategies, managing renewals for over 620 accounts, and resolving customer queries on products and pricing. I also conducted regular QBR and MBR meetings with clients to ensure their satisfaction and monitored customer usage to identify trends and insights.
Dec 2021 - Jul 2024
Customer Success -Intern
In my role as an Intern at Exotel, I handled onboarding calls and tickets for new customers, ensuring a smooth transition into our services. I also engaged in negotiations with clients to understand their needs and address any queries they had, ultimately improving customer satisfaction levels. Additionally, I monitored CSAT scores to gauge client satisfaction and implemented strategies to enhance overall customer experience.
Jun 2021 - Nov 2021
Team & coworkers
Colleagues at insightsoftware
Other employees you can reach at insightsoftware.com. View company contacts for 572 employees →
SR
Siva Rama Krishna Dabbi
Colleague at InsightsoftwareGreater Hyderabad Area, India
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NC
Nicalyn Celendro
Colleague at InsightsoftwareIloilo, Western Visayas, Philippines
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AC
Abhishek Chowdhury
Colleague at InsightsoftwareKolkata, West Bengal, India
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JC
Jino Carlo Alvarez Ii
Colleague at InsightsoftwareQuezon City, National Capital Region, Philippines
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SA
Syed Ashfaque Ahmed, Pmp, Mba
Colleague at InsightsoftwareFrisco, Texas, United States
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DP
Deanna Perkins
Colleague at InsightsoftwareToronto, Ontario, Canada
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SM
Shivaraj Mudegowdar
Colleague at InsightsoftwareBengaluru, Karnataka, India
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JG
Jason Gutwein
Colleague at InsightsoftwareTampa, Florida, United States
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ED
Ellie Donohue
Colleague at InsightsoftwareUnited States
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MM
Massimo Mazzanti
Colleague at InsightsoftwareLondon, England, United Kingdom
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Siva Rama Krishna Dabbi
Colleague at InsightsoftwareGreater Hyderabad Area, India
View →
NC
Nicalyn Celendro
Colleague at InsightsoftwareIloilo, Western Visayas, Philippines
View →
AC
Abhishek Chowdhury
Colleague at InsightsoftwareKolkata, West Bengal, India
View →
JC
Jino Carlo Alvarez Ii
Colleague at InsightsoftwareQuezon City, National Capital Region, Philippines
View →
SA
Syed Ashfaque Ahmed, Pmp, Mba
Colleague at InsightsoftwareFrisco, Texas, United States
View →
DP
Deanna Perkins
Colleague at InsightsoftwareToronto, Ontario, Canada
View →
SM
Shivaraj Mudegowdar
Colleague at InsightsoftwareBengaluru, Karnataka, India
View →
JG
Jason Gutwein
Colleague at InsightsoftwareTampa, Florida, United States
View →
ED
Ellie Donohue
Colleague at InsightsoftwareUnited States
View →
MM
Massimo Mazzanti
Colleague at InsightsoftwareLondon, England, United Kingdom
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4 education records
Nishat Fathima education
Btech - Bachelor Of Technology, Mechanical And Automation
Minor Course In English Literature, English Language And Literature, General
Intermediate, Mpc
High School
Vikas The Concept School
FAQ
Frequently asked questions about Nishat Fathima
Quick answers generated from the profile data available on this page.
What company does Nishat Fathima work for?
Nishat Fathima works for insightsoftware.
What is Nishat Fathima's role at insightsoftware?
Nishat Fathima is listed as Customer Success Analyst at insightsoftware.
Where is Nishat Fathima based?
Nishat Fathima is based in Bengaluru, Karnataka, India while working with insightsoftware.
What companies has Nishat Fathima worked for?
Nishat Fathima has worked for Insightsoftware and Exotel.
Who are Nishat Fathima's colleagues at insightsoftware?
Nishat Fathima's colleagues at insightsoftware include Siva Rama Krishna Dabbi, Nicalyn Celendro, Abhishek Chowdhury, Jino Carlo Alvarez Ii, and Syed Ashfaque Ahmed, Pmp, Mba.
How can I contact Nishat Fathima?
You can use AeroLeads to view verified contact signals for Nishat Fathima at insightsoftware, including work email, phone, and LinkedIn data when available.
What schools did Nishat Fathima attend?
Nishat Fathima holds Btech - Bachelor Of Technology, Mechanical And Automation from Amity University Gwalior.
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