Nishan Acharya Email & Phone Number

Cambridge, MA, US

Fort Lauderdale, FL, US

Palo Alto, California, US

Waltham, MA, US

• Manage a team of 30-40 technicians who help diagnose software and/or hardware issues
• Evaluate daily operations and carry out any necessary changes to procedures or workflow as needed
• Design and supervise the training of new and returning employees to prepare them adequately for Tier 1 support tasks for the year
• Resolve any interpersonal and/or professional disputes that may arise among technicians and address any concerns raised by clients
• Provide technical support for university affiliates and continue to carry out other duties of help desk technician

Waltham, MA, US

• Hold office hours for students to provide help understanding any concepts taught in class
• Grade programming assignments and provide feedback that help students improve their coding skills in Java
• Proctor exams and hold review sessions after exam to help students understand the mistakes they made

Waltham, MA, US

• Troubleshoot problems related with supported network, operating systems, applications, and other university systems
• Communicate in-person, online, and by telephone to provide technology support for all university affiliates
• Test potentially better solutions to most common issues, and document new findings and changes toprocedures in our internal wiki

Palo Alto, California, US

• Designed and wrote code introducing requested features to the existing product; for example, option to generate table schemas for system tables
• Developed a compelling instructional sample for end-users for a product feature
• Wrote new tests and fixed bugs

• Built a web application using Ruby on Rails that helps students track their assignments and other projects.
• Used gems like Devise and Pundit for authorization and authentication, implemented action cable for instant communication, wrote other features, and primarily used Bootstrap for design.
• Coordinated with product reviewers to gather suggestions and make improvements to project design and implementation of the code.
• Deployed it on Heroku with Postgres database, set up Codeship to check test statuses, and Code Climate to check code quality.

• Design and build collaborative web education technology on Ruby on Rails for implementation in several classes at Brandeis University
• Collaborate with professors to create a purpose-built web application that facilitate the teaching pro- cess for their class
• Assist professors with the use of the web application and resolve any difficulties

Master'S Degree, Computer Science

Bachelor Of Science (B.S.), Computer Science And Economics