Nishan Acharya Email & Phone Number

Cambridge, Ma, Us

Fort Lauderdale, Fl, Us

Palo Alto, California, Us

Waltham, Ma, Us

• Manage a team of 30-40 technicians who help diagnose software and/or hardware issues• Evaluate daily operations and carry out any necessary changes to procedures or workflow as needed• Design and supervise the training of new and returning employees to prepare them adequately for Tier 1 support tasks for the year• Resolve any interpersonal and/or professional disputes that may arise among technicians and address any concerns raised by clients• Provide technical support for university affiliates and continue to carry out other duties of help desk technician

Waltham, Ma, Us

• Hold office hours for students to provide help understanding any concepts taught in class• Grade programming assignments and provide feedback that help students improve their coding skills in Java• Proctor exams and hold review sessions after exam to help students understand the mistakes they made

Waltham, Ma, Us

• Troubleshoot problems related with supported network, operating systems, applications, and other university systems• Communicate in-person, online, and by telephone to provide technology support for all university affiliates• Test potentially better solutions to most common issues, and document new findings and changes toprocedures in our internal wiki

Palo Alto, California, Us

• Designed and wrote code introducing requested features to the existing product; for example, option to generate table schemas for system tables• Developed a compelling instructional sample for end-users for a product feature• Wrote new tests and fixed bugs

• Built a web application using Ruby on Rails that helps students track their assignments and other projects.• Used gems like Devise and Pundit for authorization and authentication, implemented action cable for instant communication, wrote other features, and primarily used Bootstrap for design.• Coordinated with product reviewers to gather suggestions and make improvements to project design and implementation of the code.• Deployed it on Heroku with Postgres database, set up Codeship to check test statuses, and Code Climate to check code quality.

• Design and build collaborative web education technology on Ruby on Rails for implementation in several classes at Brandeis University• Collaborate with professors to create a purpose-built web application that facilitate the teaching pro- cess for their class• Assist professors with the use of the web application and resolve any difficulties

Master'S Degree, Computer Science

Bachelor Of Science (B.S.), Computer Science And Economics