Nishanth K John Email & Phone Number

Perth, Western Australia, Australia

• Handle and resolve matters regarding Medicare, including but not limited to Claims, COVID-19 Digital Certificates• Customer Service• Processing of Medicare applications

Perth, Australia

• Process and grant up to 100 documents each day, including Passports, Visas, Police Clearances, Indian Driver’s license verification, Overseas Citizen of India, and Deportation.• Draft official correspondence to other government departments, including DFAT, Ministers, Department of Transport of WA, and Police.• Communicate with Detention Centres and Prisons, regarding the welfare of Indian detainees, working closely with Border Force in the Deportation process.• Prepare reports for Australian and Indian Immigration and Government Bodies, regarding Death and Domestic Violence cases.• Update and maintain master data register of services provided at the Consulate, focusing on confidentiality, national security and accuracy.

Perth, Australia

• Managed a portfolio of 1500 debt collection accounts, involving skip tracing, communicating with customers in a highly regulated target driven environment.• Met KPI targets consistently on the portfolio, closing 4 outstanding accounts and setting up 18 payment plans over 3-months consecutively.• Acknowledged for dedication to the role by leadership, investing time for calling customers, documenting concise notes on accounts, and skip tracing.• Met the Collection target from the first month, assisting Toyota Finance, Bank West, and ANZ customers to manage their debts and reduce outstanding balances by negotiating payment plans and driving debt recovery methods

Dubai, United Arab Emirates

• Led a team of 10 direct reports, including recruitment, development and ongoing performance reviews.• Directed the start-up of the Credit Management company, including the development of company policies and CRM, licence acquirement, securing contracts.• Spearheaded the setup of operational technical aspects, including local networks, server, CRM and database management.• Launched 3 successful projects into the market, securing clients including Majid Al Futtaim, Emirates Islamic Bank, and Mashreqbank.

Bengaluru Area, India

• Played the role of a Pricer with key roles in financial forecasting, as a Project Management Office member, reporting on claim codes and analysis, labour and expense monitoring and capacity planning.• Offered management and proactive service requests for British Petroleum, executing detailed weekly and monthly business reports and accruals.• Established a strong collaboration between colleagues in the Pricing team based in UK, Philippines and different parts of India.

Bangalore

• Led the Finance and Accounts team with 6 direct reports, directing portfolio and performance management,team targets, forecasts, on-boarding and development.• Performed finance application activities, including ledger entries and reconciliation, process credit notes,variance analysis of statements and month-end closing.• Resolved disputes for B2B clients, including unapplied cash reduction, managing escalations for the AR team impacting contracts and relationships.

Bengaluru Area, India

• Handled the daily operations of the Accounts & Client Disputes team, servicing business, rural and consumer retail customers while processing ANZ customer transactions and enquiries within policies.• Managed volume and flow of work with the focus on enhancing client servicing quality; ensuring minimisation of non-lending loss risk.• Reduced errors within IT operations, leveraging positive change management practices and documenting changes.• Implemented sufficient quality and standards within the team, aligning to the values of the ANZ group and providing expert support on projects and IT initiatives.

London, United Kingdom

• Conceptualised and implemented operational aspects for the start-up company, including lead generation by running campaigns.• Negotiated services with clients, establishing Mortgage and insurance requirements and tailoring solutions to fit their needs.• Functioned as an operations all-rounder, handling onboarding, development and implementing best practice operations to ensure profitability and sustainability until the team size grew to 16 members.• Implemented CRM to efficiently manage the leads generated, tracking the developments for each case.• Developed SOPs and training programs, coaching team members to improve cold calling and customer experience.

Bengaluru Area, India

This was a credit control position for Dow Jones and The Wall Street Journal. Being an account manager responsibilities included Portfolio management, Accounts receivables, forecasting, reporting, reconciliation, dispute resolution, negotiations with B2B customer etc.

Bengaluru Area, India

This was a customer service role dealing with 3rd level escalation for an ISP. Was involved in tough negotiations on a daily basis with b2b clients and rarely b2c clients. Was awarded on multiple occasions for excellent customer service provided based on client feed back. Actively contributed to training, quality audits and process improvements.

Bengaluru Area, India

This was a core customer service role in a contact center

Master Of Science - Ms, Finace And Business Management

The final thesis was about the improvements Balanced Scorecards can bring in Financial Reporting. Other. Other subjects that were.

Bachelor Of Science - Bs, Physics, Mathematics, Computer Science, English, Sanskrit

Activities and Societies: Elected representative in the First year The Bachelors Course was in St. Josephs College of Science and Arts.