Nisha Patel Email & Phone Number

United States

• Improved Team Engagement: Implemented daily stand-up meetings to foster communication, collaboration, and problem-solving, resulting in a significant increase in team engagement scores.• Enhanced Team Performance: Achieved 99.7% SLA attainment through daily backlog review, task delegation, and effective triaging.• Streamlined Processes: Established monthly meetings for specific applications to identify and address issues, clarify action plans, and ensure accountability.• Improved Work Culture & Quality: Fostered a positive and engaging work environment through monthly team activities and initiatives.• Increased Customer Satisfaction: Analyzed customer satisfaction surveys to identify areas for improvement and provided constructive feedback and coaching to team members, resulting in a 15% increase in customer satisfaction.• Cultivated a High-Performing Team: Created a culture of open communication and respect, empowering team members to share their ideas and contribute to decision-making.

Harrisburg, Pennsylvania Area

• Led development efforts for the Group Admin Portal (GAP) application in the Dental Enrollment and Billing area.• Mentored team members and provided onboarding support for new staff working on the GAP application.• Actively participated in planning and assigning work for GAP assignments.• Took on various leadership roles within the team, including Release Coordinator, Automation Testing Advocate, and member of on-call rotation improvement team, DBS Quality review team, and Team activity planning.• Contributed to the Member Group Transformation (MGT) Project on the Java platform.• Developed, designed, unit tested, and performed integration testing of functional modules.• Collaborated with the team to discuss technical and design ideas during project development.• Developed and maintained batch and online systems using ISPF/TSO for editing.• Worked on open system applications and various enhancements.

Camp Hill, Pennsylvania, United States

• Built a revenue-generating Java-based web application using Java technologies.• Participated in all phases of the software development lifecycle, including analysis, design, coding, unit testing, deployment, and support.• Worked on enhancement requests, defect fixes, and provided support for existing applications and websites.• Contributed to the development of new products.• Utilized various technologies, including Oracle SQL, DB2, Angular JS, and JUnit.

Camp Hill, Pennsylvania

• Gathered business requirements and aligned them with functional and technical requirements.• Translated client requirements into deliverables such as Use Cases and User Stories.• Collaborated with business users and application developers to identify business needs and provide solutions.• Wrote test plans, performed User Acceptance Testing, and identified areas for application improvement.

Master’S Degree, Information Systems, Gpa 3.92/4.00

Bachelor’S Degree, Electronics And Communications Engineering, 3.68/4.00