Nishma Jookoo Email & Phone Number

Forbach, Mauritius

Analyse all existing reports and reporting requirements to identify ways to streamline and build more efficient reports.Analyse and document all existing reports and ad-hoc reports requested. Produce regular reports to the Malta board with Management Information. Take ownership of all regulatory reporting submissions and liaise with the different regulatory bodies in Malta in relation to these reports. Responsible for the collation of data required for regulatory reporting as well as stakeholder coordination. This will include, but is not limited to the following: Analysing the data on the company database and finding ways to compile the required data through a report. Liaise with offices within the Group to find the most efficient way to gather data, with as much automation as possible. Produce ad-hoc reports as requested by the Malta team. Responsible for ensuring all reporting deadlines are met.

Mauritius

Conduct comprehensive assessments of teams' current processes, organizational structure, and technology systems.Analyse data, identify trends, and assess performance metrics to uncover opportunities for improvement and growth.Develop tailored strategies and action plans to drive business transformation initiatives aligned with clients' objectives and priorities.Collaborate with cross-functional teams to implement process improvements, technology enhancements, and organizational changes.Lead change management efforts by effectively communicating with stakeholders, facilitating workshops, and providing training and support to ensure successful adoption of new processes and systems.Monitor project progress, track key performance indicators, and evaluate the effectiveness of implemented solutions.Provide strategic guidance and recommendations to senior management based on industry best practices and emerging trends in business transformation.Serve as a trusted advisor to clients, building strong relationships and delivering value-added solutions to address their evolving needs.Stay informed about industry developments, market trends, and innovations in business transformation methodologies and technologies.Actively participate in business development activities, including proposal writing, teampresentations, and networking to identify new opportunities and expand the client base.

Mauritius

As a Master Data Associate in SAP, I ensure accurate data records, collaborate for data consistency, validate and clean data, support governance initiatives, enhance processes, troubleshoot issues, document procedures, collaborate for data quality projects, and contribute to audits/continuous improvement.

Mauritius

o Ensured team's upskilling.o Perform audits (calls, emails, chat, tickets) and identify areas for improvement in process/consignes in order to set up appropriate training.o Participated in workshops with all other teams that could help in the upskilling of our collaborators.o Having a critical mindset and a sharp analytical capacity.o Accompany collaborators during the follow up of complex cases.o Supervise employees to know how to show them their area of improvement in terms of instructions that have not been respected.o Participated in trainings and delivered them to the team.o Participated in the resolution during escalations.o Document the training carried out and made them available to the team. (Sharepoint / Teams)o Send instructions reminder when employees have applied them incorrectly.o Excellent knowledge of all ACD activitieso To work in collaboration with Ops managers and Ops Lead to ensure a high quality of service is maintained at all times and to take necessary measures remedy the situation (e.g through a service improvement plan) in case of issueso Propose what can be automated /digitalized.o Tickets and auditing compliance are doneo Audits results are shared to management team so that specific action plans can be devised.o Evaluation of team members before and after each trainingo Training and integration plans for newcomerso Continuous assessment of newcomerso Attend Operational meetings.o Assist team members at all time should they have any processes issues o Competency Matrix to be updated at all timeo Participate in Reward and Recognition process

Mauritius

Rose Hill

Mauritius

I worked mostly as an accounts clerk, dealing with payment and receipts records. I did card administration, as well as interact directly with clients. The basic administrative tasks such as filing, filling in customer database, updating records and administrating paper works were included.

Mauritius

My tasks consisted: -Creating questionnaires-Conducting surveys-Preparation of reports-Implementing problem-solving ideas

Mauritius

My specific duties were: -Filing-Updating customer database-Preparation of the company's annual sales report - Typing letters, updating records

Bachelor Of Business Administration (Bba) , Minor Finance, Business Administration And Management, General, First Class

Education record