Professional SummaryStrategic People & Culture Development Manager with over 9 years of experience across HR, training, and service industries in Southeast Asia. Proven expertise in talent development, engagement, and process improvement with a strong foundation in Agile and Lean Six Sigma methodologies. Recognized for creating impactful learning pathways, driving engagement through tailored programs, and building inclusive, high-performance cultures.Core CompetenciesTalent Development | Employee Lifecycle Management | Lean Six Sigma Process Improvement | Leadership & Stakeholder Management | Learning & Development | Change Management | Workforce Planning | Employee Engagement | Conflict Resolution | Cross-functional Collaboration | Project Management
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Director10X GroupSingapore -
Manager, People & Culture DevelopmentAventra Group Aug 2024 - PresentFederal Territory Of Kuala Lumpur, Malaysia• Reduced employee turnover by 25% through strategic talent management and engagement programs, leading to higher retention across departments.• Designed learning pathways for technical certifications (Microsoft, AWS, SAP) with a 40% increase in completion rates.• Implemented AI-driven performance tracking, reducing HR administrative workload by 20% and improving decision-making.• Spearheaded diversity and inclusion initiatives, enhancing the company’s culture of belonging and inclusivity. -
L&D Assistant Manager, Sea (Al-Futtaim Group)Marks And Spencer Mar 2024 - Jul 2024Singapore And Malaysia• Developed end-to-end learning solutions that aligned with career progression, achieving a 35% improvement in training satisfaction scores.• Launched a comprehensive onboarding program and Train-the-Trainer framework, improving training quality across 21 stores.• Managed a departmental budget to maximize HRD Corp training utilization, ensuring cost-effective learning initiatives and resource efficiency. -
Apac Training & Quality Trainer (Safety Operations)Bytedance Nov 2021 - Mar 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia• Delivered programs in Lean Six Sigma, Design Thinking, and Leadership, achieving a training evaluation score of 4.7/5.0.• Developed training KPIs and reporting dashboards, enabling data-driven insights into program effectiveness and ROI.• Led over 30 Kaizen events, certifying 200+ professionals in Lean Six Sigma Yellow Belt and driving 20% improvement in operational efficiency. -
Marketing ManagerTroopers Aug 2021 - Nov 2021• Executed digital marketing campaigns and rebranding efforts, resulting in a 25% increase in online engagement and brand visibility.• Coordinated cross-functional initiatives with sales and product teams to achieve cohesive campaign strategies and improve alignment with business goals. -
Training Team LeadThe Ten X Group Sdn Bhd Sep 2019 - Aug 2021Federal Territory Of Kuala Lumpur, Malaysia• Led a team of trainers, delivering customized client training programs that generated RM300,000 in revenue.• Utilized feedback and performance data to enhance training content, achieving a 25% increase in participant engagement and satisfaction. -
Customer Care ProfessionalAmerican Express Sep 2018 - Sep 2019Kuala Lumpur, Malaysia• Managed the Singapore market with an 80% customer retention rate, consistently meeting monthly retention targets.• Excelled in cross-selling, contributing to a 15% revenue increase by providing tailored solutions to clients’ needs. -
Marketing ExecutiveKomashi Marketing (M) Sdn. Bhd. Feb 2018 - Sep 2018Puchong, Selangor, Malaysia• Implemented comprehensive sales and marketing strategies, driving growth in digital and offline channels and generating significant revenue.• Automated inventory management and created SOPs, streamlining operations and improving efficiency.• Supported technical installations and client interactions, contributing to high levels of customer satisfaction. -
Global Candidate Care SpecialistPrometric Sep 2015 - Feb 2018Kuala Lumpur, Malaysia• Managed candidate registration and scheduling for professional certification exams across North and Latin America.• Led escalation support and operational improvement projects, reducing complaint-related calls by optimizing the IVR system.• Promoted to Global Candidate Care Specialist (Level 2) to handle client-specific complaints and automate documentation processes, improving customer experience. -
English Language TeacherMake A Difference Jul 2013 - Jun 2015Bangalore, India• Taught English to children under 12, designing and delivering creative and engaging learning activities.• Mentored students and contributed to curriculum development, fostering literacy and language proficiency in a supportive environment. -
Front Office ExecutiveVitalife Clinics Mar 2009 - Dec 2011Bengaluru Area, India
Nisshan Rajashree Education Details
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Entrepreneurship Institute Of MalaysiaDiploma In Business And Management -
New Horizon Pu College
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Sekolah Menangah Taman Melawati
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St. John Kuala LumpurPrimary School
Frequently Asked Questions about Nisshan Rajashree
What company does Nisshan Rajashree work for?
Nisshan Rajashree works for 10x Group
What is Nisshan Rajashree's role at the current company?
Nisshan Rajashree's current role is Director.
What schools did Nisshan Rajashree attend?
Nisshan Rajashree attended Utm, Universiti Teknologi Malaysia, Entrepreneurship Institute Of Malaysia, New Horizon Pu College, Sekolah Menangah Taman Melawati, St. John Kuala Lumpur.
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