Nisshan Rajashree Email & Phone Number

Singapore

Federal Territory Of Kuala Lumpur, Malaysia

• Reduced employee turnover by 25% through strategic talent management and engagement programs, leading to higher retention across departments.• Designed learning pathways for technical certifications (Microsoft, AWS, SAP) with a 40% increase in completion rates.• Implemented AI-driven performance tracking, reducing HR administrative workload by 20% and improving decision-making.• Spearheaded diversity and inclusion initiatives, enhancing the company’s culture of belonging and inclusivity.

Singapore And Malaysia

• Developed end-to-end learning solutions that aligned with career progression, achieving a 35% improvement in training satisfaction scores.• Launched a comprehensive onboarding program and Train-the-Trainer framework, improving training quality across 21 stores.• Managed a departmental budget to maximize HRD Corp training utilization, ensuring cost-effective learning initiatives and resource efficiency.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Delivered programs in Lean Six Sigma, Design Thinking, and Leadership, achieving a training evaluation score of 4.7/5.0.• Developed training KPIs and reporting dashboards, enabling data-driven insights into program effectiveness and ROI.• Led over 30 Kaizen events, certifying 200+ professionals in Lean Six Sigma Yellow Belt and driving 20% improvement in operational efficiency.

• Executed digital marketing campaigns and rebranding efforts, resulting in a 25% increase in online engagement and brand visibility.• Coordinated cross-functional initiatives with sales and product teams to achieve cohesive campaign strategies and improve alignment with business goals.

Federal Territory Of Kuala Lumpur, Malaysia

• Led a team of trainers, delivering customized client training programs that generated RM300,000 in revenue.• Utilized feedback and performance data to enhance training content, achieving a 25% increase in participant engagement and satisfaction.

Kuala Lumpur, Malaysia

• Managed the Singapore market with an 80% customer retention rate, consistently meeting monthly retention targets.• Excelled in cross-selling, contributing to a 15% revenue increase by providing tailored solutions to clients’ needs.

Puchong, Selangor, Malaysia

• Implemented comprehensive sales and marketing strategies, driving growth in digital and offline channels and generating significant revenue.• Automated inventory management and created SOPs, streamlining operations and improving efficiency.• Supported technical installations and client interactions, contributing to high levels of customer satisfaction.

Kuala Lumpur, Malaysia

• Managed candidate registration and scheduling for professional certification exams across North and Latin America.• Led escalation support and operational improvement projects, reducing complaint-related calls by optimizing the IVR system.• Promoted to Global Candidate Care Specialist (Level 2) to handle client-specific complaints and automate documentation processes, improving customer experience.

Bangalore, India

• Taught English to children under 12, designing and delivering creative and engaging learning activities.• Mentored students and contributed to curriculum development, fostering literacy and language proficiency in a supportive environment.

Bengaluru Area, India

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies, 3.56

Master Of Business Administration (Mba), Entrepreneurship, Business Administration And Management, General, 3.5

Diploma In Business And Management

Education record

Education record

Primary School