Director of Operations in Mexico of TESTCo. I'm primarily focused on clients’ fulfillment, delivering what we promised consistently, predictably, time after time.

• Internal and Expansion Projects Department administration.• Open operations in Guatemala and Peru.• Project management for new products ("Dito Business", for the financial market, "nocnok" for real estate market):gather business requirements for the development team, responsible for developing the project plan, team coordination, providers management, final deployment and testing management.• Company restructure: Business Strategic planning: industry structural profitability analysis, competence analysis, SWOTanalysis. Lean Transactional implementation in Telemarketing and Control desk departments: 5Ws analysis, Visual management, Work balancing, Continuous improvement process. Strategy deployment for Telemarketing department (Hoshin Kanri). Implementation of a management system based on KPIs.

Project management for new products development

Securitas’s IT department management including strategic and operational planning.• IT projects administration: gather business requirements, search for solutions that satisfy the Client’s necessities, responsible for the implementation of the solution(developing the project plan, team coordination, resources administration, providers management, final deployment and testing management).• Business process reengineering through IT solutions.• ITIL implementation (Service Desk, Incident Management, Problem Management, Release Management).Main Goal:• Regain Client’s trust in Telinet as an IT outsourcing company through the reorganization and reorientation of the department toward the Client’sneeds.

• Focus on Telinet’s core processes reengineering (outsourcing business unit) through industry best practices implementation – ITIL and deployment to all clients accounts.• Auditing process implementation.• “N.L. Quality Prize” methodology implementation.

Colegio Ingles’s IT department management including strategic and operational planning.