Nital Patel Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• Improved team performance and job satisfaction of a team of PMs by setting the right expectations and providing continuous coaching.
• Increased cross-functional collaboration by ~25% by aligning and communicating effectively and regularly.
• Influenced senior leaders by helping them in strategy development and process improvement.
• Sped up the development & delivery time by more than 20% by setting a weekly cadence with the end users to understand their pain points and convert them into requirements.
• Launched a new GenAI-based product called AutoSummarization, which helped generate 15% more revenue than planned in the next quarter.
• Worked with the sales & marketing team to help close new deals that brought 10+ Enterprise-level customers.

Atlanta, Georgia, US

• Launched a new AI/ML-based product that helped onboard ~17 new customers in the next quarter.
• Helped create a product strategy by doing market research and competitive analysis for a brand-new product.
• Reduced support questions by ~30% by preparing better release notes and other documentation.
• Increased user experience by more than 20% by working with UX designers and setting up weekly cadence among relevant stakeholders.
• Increased the development velocity by more than 1.5x by setting grooming & pre-grooming meetings to analyze and clarify the requirements.
• Increased development bandwidth by ~20% by writing detailed epics/stories to reduce ambiguity and prevent back-and-forth conversations.

Alpharetta, GA, US

• Increased B2B SaaS product releases by 200% annually by setting up regular sprint-planning meetings and establishing velocity goals for the team.
• Drove a 15% bump in product license sales after long-term stagnation by building relationships with and confidence in the sales team and resellers.
• Improved production-issue resolution time 3x by establishing appropriate levels of urgency and prioritization.
• Migrated 100% of customers from the legacy platform to the latest platform through cross-departmental (sales, ops) leadership that improved customer satisfaction.
• Saved $105K/year by partnering with finance, PS, and client support to migrate customers from a 3rd party platform to an internal, company-owned solution.
• Improved satisfaction rating to the highest level for the company’s #1 customer by resolving a 4-year-old billing issue.

Alpharetta, GA, US

• Led and managed 20+ onsite, remote, offshore, full-time, and contract team members globally and nationally; engage and coach team to establish vision, improve product and process knowledge, ensure efficiency, and.
• Increased team efficiency more than 50% by helping implement automation during testing cycle.
• Made product releases 4x faster through DevOps automation and other process improvement.
• Reduced defect rate 16% by helping team be more creative in finding corner cases.
• Increased team members’ engagement and maintain 0% turnover rate for 5 years (vs. 20%+ company-wide turnover) by leveraging team building, empowerment, training and career growth.
• Increase team productivity manyfold by helping team members learn new skills via cross training and online courses.

Alpharetta, GA, US

• Set a vision for the QA team and strategy that aligns with company goals and execute it well with the help of the team
• Collaborated with leadership to complete product forecasting and budgeting by thinking analytically
• Drove 100% of team members to improve their performance rating by setting annual performance goals and providing regular constructive feedback
• Maintained short and long-term product/project roadmap, communicate plans and decision-making processes to management and others
• Worked on testing estimation effort for planning and budgeting purposes
• Worked with directors and development managers to establish and improve processes in the company

Alpharetta, GA, US

• Administer/automate/maintain various development tools to hit 99% availability KPI so the team of users can get their work done on time
• Increase productivity 25% by training team members on new and existing products to promote an understanding of design requirements
• Perform requirement gap analysis, prioritize test requests and conduct testing after-hours to meet 100% of all release timelines from the QA perspective
• Speed up end-to-end work on complex project 15% by collaborating with an interdisciplinary team, including developers, architects, BAs and partners, while still meeting quality expectations
• Complete test plans, test cases, traceability matrices, and other relevant documentation to meet 100% compliance/auditing requirements
• Integrate various tools (Bamboo, Confluence, Jira, Github) to automate software building processes

Alpharetta, GA, US

- Work on different desktop applications, which is based on client-server (multi-tier) model- Test Web Service for XML based import using soapUI tool to test XML based application and its APIs.- Complete detailed UI and functional testing of Web-based and desktop applications that produced the best quality software product and met customer requirements.

Columbia, SC, US

• Involved in writing test plan at the beginning of project and keep it updated as project progressed
• Worked on Regression testing using QuickTestPro
• Performed backend testing using SQL queries on Oracle and MSSQL DB
• Created & executed test cases in Mercury Quality Center
• Reduced regression testing time by 30-40% be getting involved in automated testing
• Worked on Voice Response Units (VRUs) to assist customers with our voice recognition products

• Provided excellent technical assistance and support to culturally diverse customers and other end-users across the country
• Thoroughly interpreted customer problems and provided technical troubleshooting for the company’s hardware, software, and computer systems
• Expertly installed and configured various operating systems such as Windows 95, 98, 2K, XP, 2K3, Linux, etc., on various desktop and servers
• Acted as the Product Release Coordinator once software is ready to be released to customer
• Full responsibility for performing the software testing and technical support functions
• Tested the company’s proprietary software such as AMIBIOS and IPMI, etc., along with numerous hardware products

Bachelor Of Engineering (B.E), Electronics Engineering

Master Of Science - Ms, Information System Management