Nitasha Prasad Email & Phone Number

California, United States

Selected Achievements and Contributions:• Solution-Oriented: Conducted weekly calls with the Endocrinology Sales team to address Salesforce-related questions and account issues, resulting in decreased incoming calls and emails, thus enabling Client Services to prioritize customer inquiries and cases• Adaptability: Facilitated the setup of a new vendor to deliver sample collection and shipping supplies to providers when the main vendor faced supply chain issues and new computer system challenges• Vendor Management: Worked closely with the vendor to address back-ordered supply items, creating alternative solutions to ensure timely delivery of supplies to providers• Content Development: Developed a comprehensive FAQ document for the Pulmonary Sales team that addresses common inquiries, to minimize the volume of emails and calls to Client Services• Training and Development: Created workflows, FAQs, and PowerPoint presentations tailored for each launch to train Client Services, Billing, and the lab

I led a team of over 20 Client Services associates (includes 3 supervisors as direct reports), collaborating closely with the supervisors and senior leadership to drive departmental initiatives and monitor KPIs for optimal performance. I played a strategic role in planning upcoming launches and sustaining operations, fostering strong relationships with management and stakeholders across the organization. I also acted as a key liaison with Commercial partners, addressing escalations and urgent matters impacting operations. Most importantly, I was dedicated to the professional growth of team members, providing coaching and mentorship to support their career advancement and skill development.

I supervised a team of 18 Client Services associates (includes 9 direct reports), providing second-level support for various patient and provider inquiries. I coordinated assignments, ensured efficient workflow, and promptly resolved escalated issues. As a key resource for team members, I maintained high standards of customer service and productivity. I played a crucial role in recruitment efforts and contributed to process improvement initiatives. Additionally, I generated reports to track performance and compliance with the department's standards.

South San Francisco, California

I assisted with a variety of provider and patient inquiries via phone, fax, or email. A critical aspect of my responsibilities included ensuring timely follow-up on missing information for samples to minimize delays in patient care. Additionally, I provided direct support to the Sales team and played a pivotal role in training new associates, while also conducting interviews as needed. Aside from these responsibilities, I helped organize employee events aimed at enhancing communication and fostering cross-departmental collaboration through Veracyte, Inc.'s volunteer program, 'VeraMingle'.

I designed graphics using Photoshop for t-shirts and tank tops, which were sold under the Wise Girl brand. I handled the financial aspects of the business, overseeing Accounts Receivable and Accounts Payable. Additionally, I successfully marketed and sold our products on Etsy and through vending at social events, leveraging platforms like Facebook, Twitter, and fashion blogs to expand our reach. As a result, Wise Girl Clothing was featured in the December 2011 issue of Cosmopolitan India.

South San Francisco, Ca

I provided customer-focused reimbursement support to patients, distributors, providers, and the Sales team. This included identifying alternative coverage options and financial assistance programs for underinsured patients or those requiring co-pay assistance as well as conducting insurance benefit verifications and eligibility for patients. Additionally, I played a crucial role in training new associates on standard operating procedures (SOPs).

I trained and supervised up to 10 associates on a specific pharmaceutical drug. I also resolved operational issues and verified insurance benefits, while also identifying alternative coverage options and financial assistance programs for patients in need.