Niteash Agarwaal Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

- Leading a Site Reliability Engineering team of 17 members providing support to payment products, gateways, and database administration- Leading a testing team of 13 members providing sanity/smoke testing services after maintenance, patches, and fixes to more than 60+ applications- Championing SRE and DevOps initiatives at the Organization and migration.

Pune Area, India

Leading a team providing L1/L2/L3 support for payment gateway, boarding and services along with Database administrationChampioning SRE and DevOps culture Plans prioritize and schedule Technical Support activities to ensure continuity of service.Provides tactical recommendations to support the growth and future technology advances in our enterprise.

Pune, Maharashtra, India

• With no supervision, monitors incident tracking tools, prioritize issues, does an in-depth analysis of production issues, updates status on tracking, interfaces with Dev managers for fixes which results in customer.
• Working closely with the client facing teams as well as the development team for the incident resolution to ensure we don’t miss our SLA.
• Responsible for creating monitoring tools or re-factoring existing tools for efficiency and increased performance which optimizes our incident management process.
• Creation and maintaining Dashboard which reflects the team achievement and goal completion
• Participates and leads in team, department, and division meetings as required.
• Implements & Reviews Incident and Change Management as a Continuous Improvement measure

Pune

• With no supervision, monitors incident tracking tools, prioritize issues, does an in-depth analysis of production issues, updates status on tracking, interfaces with Dev managers for fixes which results in customer.
• Working closely with the client facing teams as well as the development team for the incident resolution to ensure we don’t miss our SLA.
• Responsible for creating monitoring tools or re-factoring existing tools for efficiency and increased performance which optimizes our incident management process.
• Creation and maintaining Dashboard which reflects the team achievement and goal completion
• Participates and leads in team, department, and division meetings as required.
• Implements & Reviews Incident and Change Management as a Continuous Improvement measure

Pune Area, India

• With no supervision, monitors incident tracking tools, prioritize issues, does an in-depth analysis of production issues, updates status on tracking, interfaces with Dev managers for fixes which results in customer.
• Working closely with the client facing teams as well as the development team for the incident resolution to ensure we don’t miss our SLA.
• Responsible for creating monitoring tools or re-factoring existing tools for efficiency and increased performance which optimizes our incident management process.
• Creation and maintaining Dashboard which reflects the team achievement and goal completion
• Participates and leads in team, department, and division meetings as required.
• Implements & Reviews Incident and Change Management as a Continuous Improvement measure

Pune Area, India

• Monitoring and managing our payment applications and deployed services and taking proactive steps to pre-empt problems.
• Remotely assisting clients on phone/e-mails as they seek help on software/hardware issues. Troubleshooting using available tools or escalating to the appropriate teams as applicable.
• Documenting and logging all incidents promptly.
• Creating reports and other necessary presentation using MS Office.
• Understanding external and internal customer expectations.
• Responsible for training team members and creating necessary documents for escalation and troubleshooting on the product assigned to me.

Master Of Science (Msc), Computer Science, First Class

Bachelor Of Science (Bsc), Computer Science, Higher Second Class

Hsc, Science

Ssc, General Studies

Activities and Societies: Cultural activities and sports