Nitesh Kumar Email & Phone Number

Jharkhand, India

Jharkhand, India

Accomplished Mechanical Engineer with 7 years of experience specializing in the customer handling,service and maintenance of construction equipment.

Jharkhand, India

Bhopal, Madhya Pradesh, India

Nagpur, Maharashtra, India

1. Ensures Dealer carried out all mandatory service within its warranty period based on the recommendations and ensure average MTTR achieved2. Provides the direction and leadership to achieve service coverage to meet maximum customer machines and technical services at high-quality standards.3. Ensures that work orders are properly handled, and that proper entries are recorded down in the WAS in time for parts and labor claims4. Handles customer complaints Communicates to determine the nature of the problems, makes diagnosis, advises customers of repairs and assists the Parts Manager to prepare an estimated cost of repairs for the major repair jobs.5. Ensures to resolve all customer issues within stipulated time frame for higher satisfaction of the customer6. Coordinates with the warranty administrator in processing of warranty claim. Monitors the claim and sees that all claims have been resolved. Advises the warranty administrator on any unresolved claims.7. Ensures no legal cases and order lost to competitor from existing customer.8. Ensures MOM, monthly review and previously discussed points are resolved 9. Monitoring and develop technical skill to enhance the competency level10. Provides necessary coaching to promote teamwork with technicians to continually increase the effectiveness and productivity of the field service team.11. Meeting unsatisfied customers and resolve issues to ensures the retention rate.

Bilaspur, Chhattisgarh, India

1. Ensures Dealer carried out all mandatory service within its warranty period based on the recommendations and ensure average MTTR achieved2. Provides the direction and leadership to achieve service coverage to meet maximum customer machines and technical services at high-quality standards.3. Ensures that work orders are properly handled, and that proper entries are recorded down in the WAS in time for parts and labor claims4. Handles customer complaints Communicates to determine the nature of the problems, makes diagnosis, advises customers of repairs and assists the Parts Manager to prepare an estimated cost of repairs for the major repair jobs.5. Ensures to resolve all customer issues within stipulated time frame for higher satisfaction of the customer6. Coordinates with the warranty administrator in processing of warranty claim. Monitors the claim and sees that all claims have been resolved. Advises the warranty administrator on any unresolved claims.7. Ensures no legal cases and order lost to competitor from existing customer.8. Monitoring and develop technical skill to enhance the competency level9. Provides necessary coaching to promote teamwork with technicians to continually increase the effectiveness and productivity of the field service team.10. Meeting unsatisfied customers and resolve issues to ensures the retention rate.

Godda, Jharkhand, India

Appointed for Mahalaxmi Infracontract Ltd.1 To disassemble faulty components, perform repair work and then reassemble the component.2 Making failure reports and THDs and reporting to ASM.3 Claiming warranty reports and also returning failed parts to Factory.4 Help in arranging quotations for customers and coordinating for parts dispatch.5 Remove worn or faulty components for replacement or repair.6 To replace and repair defective wiring, hydraulics and braking systems to return machines to service.7 To maintain records of all repair work that was made to machines and equipment.8 To perform routine and preventive maintenance on Crawler Dozers and Motor Graders.9 To diagnose Electrical, Mechanical and Hydraulic issues using knowledge, manual testing and computer-aided tools.10 Suggesting Product improvement to CNHi for modifications from field reports.

Bilaspur, Chhattisgarh, India

Appointed for Heavy Lines Construction Equipment of CASE Machines1 To disassemble equipment, perform repair work and then reassemble parts.2 Remove worn or faulty components for replacement or repair.3 To replace defective wiring systems, hydraulics and braking systems to return machines to service.4 To maintain meticulous records of all repair work that was made to machines and equipment.5 To perform routine and preventive maintenance on CASE Crawler Dozers and CASE Motor Graders.6 To diagnose Electrical, Mechanical and Hydraulic issues using knowledge, manual testing and computer-aided tools.7. Keep machine breakdown to minimum and resolving the issues within stipulated time limit