The Chargeback Expert Fraud Analyst manages chargebacks, investigates disputes, and detects fraudulent transactions using data analytics. They collaborate with internal teams, payment processors, and customers to resolve disputes and reduce chargeback volumes. Additionally, they monitor fraud patterns and ensure compliance with payment network guidelines (Visa, MasterCard, etc.).The Reconciliation Expert focuses on reconciling bank accounts, credit card transactions, and internal systems to ensure accuracy. They investigate discrepancies, maintain financial records, and collaborate with finance and accounting teams to resolve issues. Their role includes producing reconciliation reports, improving processes, and identifying opportunities for automation.Both roles emphasize data analysis, cross-functional collaboration, and compliance with industry regulations. The Chargeback Expert works to prevent fraud and manage disputes, while the Reconciliation Expert ensures financial accuracy and the integrity of the reconciliation process, contributing to overall financial security and operational efficiency.

1. Lead and manage a team of Chargeback Analysts.2. Oversee chargeback operations, ensuring efficient and effective resolution.3. Develop and implement chargeback mitigation strategies.4. Analyze chargeback trends, identifying areas for improvement.5. Collaborate with cross-functional teams (Risk, Operations, Customer Support).6. Supervise and mentor Chargeback Analysts.7. Provide coaching, training, and feedback.8. Conduct performance evaluations and goal setting.9. Ensure team adherence to policies and procedures

1. Analyze chargeback notifications, identifying root causes and potential risks.2. Investigate transactions, gathering evidence and documentation.3. Communicate with merchants, issuers, and internal stakeholders.4. Resolve chargebacks within SLA timelines (5-10 business days).5. Maintain accurate records and update chargeback tracking systems.6. Identify trends and recommend process improvements.7. Collaborate with cross-functional teams (Risk, Operations, Customer Support).