Wintel | Azure | O365 | Backup and Storage | Firewall

Providing L1 support through teams to Premier clients Creation of users and managing the user account in O365 admin Center and assigning license and assigning permissions.Managing the Security Groups, Distribution Lists/Groups, Shared mailbox and managing their permission and delegate access.Active Directory: Creation of Security Groups/Admin, user creation and syncing the objects to Cloud.Azure AD connect: Installation and Configuration of Azure AD connect in Servers to Sync the Data from on prem to Cloud using Password Hash Synchronization.Configuration of public folders.Troubleshooting the Autodiscover and email protocols like Exchange, IMAP & POP3.Pulling the Sensitive data through eDiscovery or Content search as per requirement.Configuring the Mail Flow Rules/ Transport Rules for the organization as per the demand. Provided support on Security and Compliance Administration tasks too as securing the Organization using DLP and ATP and their configuration. Running PowerShell scripts for various reports and Automate tasks.Data and size management of Mailbox using Archive or Auto-Expand Archive for the Mailbox.Managing the EWS Throttling related issues while Migration of performing eDiscovery collections to disable or increase the Throttling.Resolving the Sync related issues in the organization through AAD Connect and Synchronization Service.

Provide very high level of quality support for Microsoft Windows Server with a high degree of customer satisfaction. Provide responsive, consistent and reliable technical solutions and information to Microsoft customers. Job Responsibility: ▪ Represent Microsoft and communicate with corporate customers in US, Europe, Middle East and Africa via Remote assistance software, telephone, written correspondence, or through other electronic services to find solutions for technically complex problems identified with Microsoft products.▪ Identify scope and resolve puzzling problems that require broad and in-depth product knowledge; that may include but not limited to support of additional product line. Frequently, these problems are not only technically complex, but are politically charged as well requiring the highest level of customer skills.▪ Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.▪ Collaborate with resources from other groups within Microsoft and also with other companies and product vendors as needed to resolve cross-product technical issues. Collaborate with Tech Leads and Gurus when appropriate.▪ Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.▪ Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.