◼️ PMO Lead for Global Portfolios covering Anti-Bribery & Corruption, Data, Financial Crime Risk, and ESG & Climate Risk.◼️ Led the annual operating plan (cost/benefit analysis) for Global Portfolios, collaborating with senior stakeholders and business sponsors across functions and regions. Prioritised demand and secured critical funding.◼️ Identified resource requirements in partnership with programme leads, aligning resources by skill set and experience to ensure successful delivery of key business outcomes.◼️ Directed the PMO team in portfolio management activities, including governance, senior executive reporting (using PPM tools), change control, and adherence to the HSBC Change Framework.◼️ Provided a consolidated portfolio view with insights into impacts on Global Business/Functions, explaining performance variations and supporting informed decision-making.◼️ Delivered up-to-date portfolio status and key decision points to the Risk & Compliance Portfolio Investment Committee, supporting timely escalation.◼️ Negotiated with 3rd party vendors, securing consultancy services with a 20% reduction in fees through successful commercial agreements and internal governance approvals.◼️ Ensured cost/benefit tracking against baseline plans with monthly variance commentary and corrective actions, maintaining a budget within a 5% tolerance.◼️ Mobilised onshore/offshore teams, fostering a culture of empowerment that resulted in high performance and reduced attrition.◼️ Appointed as data gatekeeper for the Transaction Monitoring Skilled Person Review, ensuring all requests were met within required timescales and quality standards.

◼️ Directed the PMO for UK and Europe, overseeing governance forums, stakeholder management, order book funding, cost control, benefit realisation, resource allocation, executive reporting, change control, and risk/issue management. This contributed to the successful achievement of strategic business objectives.◼️ Acted as Deputy to the Regional Delivery Director, supporting the implementation of the Portfolio Management Office operating model. Successfully mobilised onshore/offshore teams and established a governance and reporting structure to drive operational efficiency.

◼️ Led and managed all aspects of PMO activities across 23 European markets, including Plan milestone tracking, coordination and delivery of the Annual Operating Plan, and cost/benefit management (with performance commentary). Achieved 100% delivery of major milestones and key business outcomes.◼️ Applied project management methodologies (Waterfall/Agile), ensuring effective management of project deliverables and securing a clean internal audit review.◼️ Facilitated matrix management across markets, driving the adoption of best practices and tooling at country-level PMOs, resulting in the consistent delivery of key business objectives.◼️ Deputised for the Europe Global Standards Programme Director, overseeing governance and execution activities to ensure timely and successful delivery of programme milestones.◼️ Launched and mobilised Project Hawk (Regulatory) Central PMO, establishing project controls and securing funding for internal/consultancy resources, which earned positive feedback from the FCA on HSBC’s response.◼️ Mentored a colleague in Digital Solutions, advising on career development and opportunities, leading to the mentee’s role change and promotion.