Nitheesh P Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Service Support Manager (SSM)

United Arab Emirates

 Generated medical individual and group quotes from various insurance companies and performed a thorough comparison of terms and benefits Provided expert advice to clients on selecting the best insurance policies based on their specific needs Facilitated a smooth transition for new clients and understood their unique requirements Managed endorsements such as additions, deletions, and corrections to policies, as well as provided assistance with fine payments Assisted insurance providers and clients with the prompt correction of errors in residency and foreigners’ affairs data Conducted initial verification of medical claim documents and updated clients on the status of their claims Provided support to customers for claims and approvals, including following up with third-party administrators and insurance providers for timely action on approvals Ensured that claims are paid to customers within the specified time frame through the proper channels Handling invoicing and premium collection for insurance policies

Abu Dhabi, Abu Dhabi, United Arab Emirates

 Issued quotations for medical individual and group SME/basic policies Managed the issuance of individual medical policies and group SME/basic policies  Built and maintained strong client relationships to ensure a seamless renewal process. Collected and organized documents and data for new and renewal group medical policies Conducted initial verification of medical claim documents before submission to third-party administrators Rendered customer support for claims and approvals, ensuring that approvals are processed within two hours. Verified that insured demographic details match the data enrolled in the Dubai and Abu Dhabi General Directorate of Residency and Foreigners Affairs Assisted clients in correcting errors in the General Directorate of Residency and Foreigners Affairs data Managed policy endorsements, including additions, deletions, and corrections Issued medical certificates such as coverage certificates, certificates of continuity, and travel certificates Handled invoicing for individuals added between the policy period for group policies Calculated and collected Health Authority Abu Dhabi fines for late enrolment in health insurance Issued medical cards using Tatsh and IDSoft software

Ernakulam, Kerala, India

 Responded to claim denials by analyzing denial reasons and reviewing accounts receivable notes Contacted insurance providers to obtain the current status of claims Verified patient eligibility for medical services Entered denial information into the practice management software Ensured that all denied claims are reviewed and addressed promptly Posted claim denials to patient accounts and made necessary adjustments in the practice management software

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor'S Degree, Computer Technology/Computer Systems Technology