I specialize in leading large-scale HR transformation, simplification, and process elimination projects globally for Tier 1 HR services. My focus is on addressing key process pain points to improve the overall employee experience, as well as managing global operations to ensure managers are updated on key performance indicators, staffing, and performance metrics.Core Responsibilities:- Process Optimization:Identifying areas for improvement through data analytics and leading transformation projects that streamline HR processes, reduce pain points, and enhance employee experience.- Stakeholder Collaboration:Interlocking with global managers to understand process issues, identify volume trends, and develop strategies for continuous improvement.- Project Management:Establishing and managing a pipeline of projects to foster innovation within the organization. I oversee end-to-end stakeholder management, ensuring projects are completed within the specified timeline.- Communication and Reporting:Regularly providing project updates to leadership and maintaining transparency on ongoing initiatives. This includes tracking progress and making adjustments as necessary.- Driving Innovation:Cultivating a culture of innovation and simplification within the organization, seeking opportunities to transform and streamline HR processes for better outcomes.Through my work, I aim to create a more efficient and employee-friendly HR environment, delivering tangible improvements that positively impact both the organization and its workforce.

As a subject matter expert specializing in complex Checkpoint and local Indian policy queries, my role involved leading the ticket life cycle management for India, from initial allocation to monitoring, through to handling escalations. This role required a deep understanding of both global and local policies, as well as effective problem-solving skills to resolve intricate issues.Key Responsibilities:- Subject Matter Expertise:Provided expert guidance on complex Checkpoint and local Indian policy queries, addressing a wide range of customer and internal team concerns.- Ticket Life Cycle Management:Directed India's support ticket life cycle, overseeing ticket allocation, ongoing monitoring, and escalations to ensure timely resolution and high customer satisfaction.- Proactive Ticket Prevention:Implemented ticket prevention projects using continuous data-driven practices, working closely with the Digital Worker team to create automated responses to common queries.- Policy Collaboration:Collaborated with the functions team to ensure policy changes were promptly communicated, providing updated information to customers to prevent confusion and maintain compliance.By leading India's ticket life cycle management and spearheading ticket prevention projects, I was able to reduce response times and improve customer satisfaction. My partnership with the Digital Worker team to automate responses contributed to a more efficient and responsive support system. This role allowed me to demonstrate strong leadership, collaboration, and process improvement skills.

In this role, I was responsible for providing comprehensive HR support to managers and employees on a variety of topics, including Payroll, Benefits, Compensation, Workday, Expense, Checkpoint, and local country policies. My focus was on delivering high-quality service while managing support tickets to meet key performance indicators (KPIs).Key Responsibilities:- HR Support:Served as a primary point of contact for managers and employees, addressing a wide range of HR-related queries and ensuring accurate and timely information on topics such as Payroll, Benefits, Compensation, Workday, Expense, and Checkpoint.- Ticket Management:Managed support tickets to meet KPIs, ensuring efficient handling of customer inquiries and maintaining a high standard of service.- Escalation Coordination:Collaborated with the Tier 2 team to address complex cases, ensuring a timely and effective resolution for customers.In this role, I was dedicated to providing excellent customer service, focusing on ticket management and timely resolutions. My collaboration with the Tier 2 team on complex cases ensured that challenging issues were resolved quickly and accurately. This experience allowed me to strengthen my HR expertise while honing my customer service and problem-solving skills.

·Lead hiring events across India for both E-school and B-school as per the business requirements.·Handled complete end-to-end screening process along with interview panel management.·Handled Candidate coordination to complete the per-hire process and documentation for rolling out offers.·Collaborating with various stakeholders such as Compliance/legal, offer, and onboarding teams for rollout