As a shift lead, I maintained attendance, monitoring and reporting team members keeping track of course, knowledge test progress, hourly production, Root Cause Analysis, Bugs and Defect Fixation, working with Buganizer.User Research & Analysis: 1. Conducted extensive user research to understand user needs, behaviors, and pain points through surveys, interviews, and usability tests 2. Conducted User Research and fixed lot of bugs in the current web (multiple) application where users faced when interacting the application. 3. Added some useful functionality solutions to the web app. In-app Policy viewing capability to save reviewers time to switch tabs to refer policy page, etc.Usability Testing: Led usability testing sessions to gather feedback on interface app & chatbot interactions. Analyzed test results to pinpoint usability issues and iterated on designs to enhance user satisfaction and efficiency.Rewards & Recognition: Awarded for 4 consecutive quarters for maintaining quality and production to 100%.Ideation Proposed: 1. Average Handling Time (AHT) app which reduced 95% of blatant errors which users made. 2. Absence of Time Tracking application where Managers, SME and QA can track employees absence of work during production hours. It helped efficiently track each and every employee production.Content Strategy: Crafted efficient process flow for the application users to increase performance in daily basis.Cross-functional Collaboration: Attending peer meetings to get the updates from the client, quality team and cross vendor.A/B Testing & Optimization: Conducted A/B tests to evaluate the impact of different chatbot design elements on user engagement and conversion rates. Implemented continuous improvements based on test outcomes.Accessibility & Inclusivity: Ensured chatbot designs are accessible and inclusive, adhering to best practices and standards for diverse user groups, including those with disabilities.

UI Design & Prototyping: Created intuitive and user-friendly interfaces for a stock market research web app using tools such as Figma, and Adobe XD. Developed wireframes, mockups, and interactive prototypes to illustrate design concepts and workflows.Data Visualization: Designed and developed interactive data visualizations to display stock market trends, performance metrics, and financial data using D3.js and Chart.js.Coding & Development: Implemented UI designs using HTML, CSS, JavaScript, and Bootstrap, ensuring responsive and visually appealing web pages. Collaboration & Communication: Worked closely with product managers, developers, and other stakeholders to ensure the UI design aligns with business goals and technical constraints. Actively participated in agile development processes, including sprint planning, daily stand-ups, and retrospectives to maintain effective communication and project alignment.Accessibility & Inclusivity: Ensured the web app's UI complies with WCAG standards for accessibility, providing an inclusive experience for all users, including those with disabilities. Conducted accessibility audits and implemented necessary improvements to meet compliance requirements.Performance Optimization: Optimized UI components for performance, ensuring fast load times and smooth interactions. Collaborated with developers to implement best practices for front-end performance optimization, reducing page load times and enhancing overall user experience.User Engagement & Retention: Designed features and interfaces that enhance user engagement and retention. Monitored user behavior through analytics tools like Google Analytics and Hotjar to identify areas for improvement and make data-driven design decisions.Cross-platform Design: Designed responsive and adaptive interfaces that provide a consistent experience across various devices and screen sizes. Ensured compatibility with modern web browsers and mobile devices to reach a broad user base.

I work as a QA Analyst. I manage requirements, create test scenarios, write test cases, execute test cases, collect defects and create defect reports. SDLC and it's lifecycle. I also do data analysis and reports.As a Quality Analyst, Executed test cases, identified defects, bug tracking and collaborated with the development team for resolution.Worked in Finance sector including Insurance, Enrollment, Claims processing and Data Validation.Reviewed, analyzed Business Requirements, Use Cases, Flow Diagrams and created detailed Test Cases.Creating and validating the defects that are assigned in JIRA to me. Expertise in bug reporting using tools like HP ALMHands on Manual, black box, Load and Performance, functional and regression testing.Coordinating with the business analyst, other QA's, developers for better understanding process.