• IT Infrastructure Management: Managed and maintained a robust IT infrastructure comprising Windows Servers, Virtual environments, SAN Storage, and network devices ensuring high availability and performance.• Compliance and Security: Ensured compliance with Daimler AG's global IT standards and policies, including IT security protocols, data protection regulations, and audit requirements.• Data Protection: Implemented and monitored data protection strategies, including regular backups(Veeam Backup and replication), disaster recovery plans, and encryption, in alignment with Mercedes-Benz's data security policies.• Vendor Coordination: Coordinated with authorized Mercedes-Benz IT service providers and vendors for hardware procurement, maintenance contracts, and software licensing.• Technical Support: Provided Level 2 and 3 technical support for Mercedes-Benz proprietary applications, dealership management systems, and other critical business software.• Network Management: Configured and managed network infrastructure (Cisco, D-Link, HP), including VLANs, firewalls (e.g., Sophos, Fortinet, juniper), and VPNs to ensure secure and efficient connectivity across multiple sites (HO to branch office).• IT Projects: Led and participated in various IT projects, including system upgrades, network expansions, and new technology deployments, ensuring minimal disruption to business operations.• IT Service Improvement: Enhanced IT service delivery by introducing a centralized IT helpdesk system, improving response times and user satisfaction.• Cost Optimization: Achieved significant cost savings by renegotiating vendor contracts and optimizing IT resource utilization, aligning with Mercedes-Benz's cost management strategies.• User Training: Conducted comprehensive IT training sessions for staff, improving their proficiency in using Mercedes-Benz’s proprietary systems and enhancing overall productivity.

Service Team Leader at InterTech LLC

• Installing and Configuring HP Storage, Equallogic iSCSI storages, 12th Generation RACK and Blade servers, • Windows 2016, 2012, 2008 and 2003. Exchange 2013,2010,2007 & 2003• Proactive Maintenance, providing suggestions to customer to upgrade firmware as per best practices.• Preparing project documentations.• Project delivery within SLA.• Expertise with Dell Servers installation, and experience with NEC Servers• Excellent in Installation, Implementation and administration of Exchange server and all Microsoft Products.• Excellent in VMware ESXI Installation, configuration and administration.• Installing and configuring Exchange 2013, 2010, migrating the exchange server to 2010 from 2007 and 2003, Configuring pop3 downloader for exchange like GFI Mail essential and Exchange pop3. • Migrating the domain controller to 2008 from 2003 and transferring all the five FSMO roles to new domain controller. • Active Directory (Multi-site/Multi-domain) Administration. • Installing and configuring backup solution with the tape library• Installation and configuration of QNAP.• Installation and configuration of Veritas, Veem and Aaronics backup.• Sophos endpoint protection installation and configuration.• Installation and configuration of Sophos firewall.• Installation and configuration HP prolant and NEC server and storage

• Installing and Configuring DELL Compellent Storage, Equallogic iSCSI storages, 12th Generation RACK and Blade servers, • Windows 2012, 2008 and 2003. Exchange 2013,2010,2007 & 2003• Proactive Maintenance, providing suggestions to customer to upgrade firmware as per best practices.• Preparing project documentations.• Project delivery within SLA.• Expertise with Dell Servers installation, and experience with HP & Fujitsu Servers• Excellent in Installation, Implementation and administration of Exchange server and all Microsoft Products.• Excellent in VMware ESXI Installation, configuration and administration.• Installing and configuring Exchange 2010, migrating the exchange server to 2010 from 2007 and 2003, Configuring pop3 downloader for exchange like GFI Mail essential and Exchange pop3. • Migrating the domain controller to 2008 from 2003 and transferring all the five FSMO roles to new domain controller. • Active Directory (Multi-site/Multi-domain) Administration. • Exchange Server 2003/2007 Configuration changes, Administration and SP1 updating• Installing and configuring Blackberry enterprise server express with Exchange 2010/2007 & 2003 • Planning and configuring Microsoft Forefront threat management gateway for fulfilling the user internet and proxy requirements. • Installing and configuring GFI web monitor for controlling the internet in an organization. • Office Communication server 2010 implementation. • Designing and configuring Dell Equal Logic, Power Vault, Compellent and MD series SAN storage with iSCSI. • Installing and configuring all Generations of Dell PowerEdge Blade with M1000E chassis, Rack and tower servers• Installing and configuring Microsoft system center data protection manager and Symantec Backup Exec 2010 & 2012 • Installing and configuring backup solution with the tape library. (Symantec and (Dell Appassure)

* Corporate Level CALL Support in Head Office / Backup Sites [ANNEX]* Remote PC Support / Troubleshooting through MICROSOFT SCCM Tool.* Branch Visit for Problems [PC’s, CISCO Switches & Routers, ADSLModems]* Corporate Level Customer Support in Head Office / Branches.