Nithin Cherry Email & Phone Number

Mississauga, Ontario, Canada

Strategy & Planning: Develop and maintain service desk procedures and documentation, monitor performance metrics, and collaborate with IT management to implement best practices.Acquisition & Deployment: Participate in selecting and acquiring software, hardware, and related technology, and deploy pre-packaged software using distribution tools.Operational Management: Manage, mentor, and support a team of service desk technicians to ensure efficient resolution of IT issues. Act as the primary point of escalation for complex IT issues and provide hands-on support for IT infrastructure. Manage IT asset inventory and conduct regular team meetings and training sessions.

- Install, configure, and support local and remote end-user computing hardware, software, and related peripherals- Participate in and administer the selection and acquisition of software, hardware, and related technology- Formulate and update hardware and software standards and policies- Prepare and maintain all administration documentation including equipment inventory, asset management, software licensing and system availability statistics for computer and network equipment- Coordinates and interacts with other IT teams and functions as a liaison between IT and users to communicate end-user needs and ensure effective solutions are implemented-Manage conferencing system in the office and ensure all systems are patched, updated and functional-Manage existing end-user management tool to image, patch and deploy software-Manage corporate infrastructure, namely servers in multiple sites within Canada and United States

Oakville, Ontario

- Provide technical support remotely and on-site as necessary.- Deploy, configure, secure, manage and monitor server systems including hardware and software for SQL servers, application servers, web servers, virtualized servers, file servers, mail servers and Active Directory services.- Deploy and manage networking equipment - Firewalls, Switches and WAPs.- Provide support for Server and Desktop based software and applications.- Patch management for Servers and desktop machines.- Backup (Veeam, Backup Exec and CloudBerry) (Tape, NAS and Cloud) and Data Recovery.- Perform advanced levels of analysis, problem solving and research skills to formulate solutions for moderate to complex technical issues.- Work closely with vendors and non-technical users to identify, evaluate, and prioritize successful resolutions and ensure seamless and accessible support.

Toronto, Canada Area

- Designed and developed reports using Dodeca to retrieve data from Relational Database- Complete tasks to meet Change Management process requirements- Complete functional testing on Company Software- Unit testing on Unix Scripts- Troubleshoot User Security issue involving complex SQL query logic

Mobile Solutions Development, Computer Programming, Specific Applications, 3.55

Bachelor'S Degree, Computer Applications