- Expertise in Chatbot Development: Design and deploy advanced chatbots tailored for customer engagement and support, ensuring seamless integration with business processes.- Proficiency in SaaS Solutions: Skilled in developing and implementing Software as a Service (SaaS) architectures, optimizing cloud-based services for operational efficiency.- Conversational Design: Crafting engaging and intuitive conversational flows, focusing on user experience to enhance customer interaction and satisfaction.

• Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams.• Develop solutions design and technical integration documentation for customer requirements.• Mentor a team of engineers focused on onboarding new customers onto the platform and ensure successful customer onboarding.•Build various integrations between customer's ecosystems and Freshworks suite of products and maintain high availability.

• Led a team of developers to design and build a new product from scratch, including researching and designing features, writing specifications, overseeing development and QA, and launching to market.• Wrote and maintained codebase for a web application used by thousands of people, incorporating new features and enhancements while maintaining backwards compatibility.• Maintained AWS infrastructure and built a full-fledged video transcoding system and content delivery network.