• Custom Applications & HRSD Solutions Development • Designed, developed, and released custom ServiceNow applications, including HRSD modules, to address specific business and HR needs. • Managed end-to-end implementation life cycles, from conception to release, ensuring seamless integration with client systems.• Workflow Automation & Process Optimization • Engineered efficient workflows using ServiceNow’s platform to streamline processes, automate approvals, and enhance accountability. • Integrated ServiceNow with external systems to enable cross-functional operations and improve data-driven decision-making.• Platform Customization & Data Management • Customized UI components, forms, and business rules to optimize functionality and user experience. • Ensured data integrity, security, and accuracy through robust data models, tables, and reporting structures.• Collaboration & Problem Solving • Worked closely with cross-functional teams to translate business and HR requirements into functional solutions. • Conducted testing, troubleshooting, and quality assurance to maintain solution reliability and resolve issues efficiently.• Technical Documentation & Best Practices • Created detailed technical documentation, including user manuals and design specifications, to facilitate knowledge transfer.Stayed updated with platform developments and adhered to coding standards and best practices for scalable and maintainable solutions.

• Meet the sales targets of the organization with a 5% monthly growth through effective planning, execution and monitoring.• Responsible for recruitment and training of Business Executives and Area Managers under expansion plan, and leading the team of 21 responsible for medical equipment and clinical sales.• Handle segmentation and targeting exercise to prepare appropriate customer list in line with product and service portfolio to maximize sales through the Sales team in the respective areas.• Design strategic business plan to expand company’s customer base while maintaining an optimum demand supply through continuous interactions with KOLs, and ATL and BTL activities.• Ensure regular trainings for the Customer Relationship Management team in congruence with strategic market updates and promotions.• Monitor efficient execution of sales lead in coordination with respective Branch Operational Heads.• Review customer complaints and feedback to determine ways to streamline and improve the service delivery process to ensure customer retention.

• Recruited a team of new candidates under expansion plan; trained and inducted the entire team on field for the company's flagship product (Ortho/Rh segment) • Identified and coached team members on the relevant areas of improvement depending on the individual’s requirement. • Efficiently assigned targets to the team to achieve the collective target for the area.• Managed key client relationships and developed strategies for new demand channels.• Strived to maintain an optimum demand supply mix in the assigned area.• Rolled out a format to monitor daily progress as well as feedback process for better sales

• Responsible for the distribution and sale of the assigned product(Ortho/Rh segment) for a larger territory with a bigger demand base.• Built a stronger market base for the product with increased interactions with clients and innovative marketing strategies.