Nithya G T Email & Phone Number

Texas, United States

Los Gatos, CA, US

Dallas, TX, US

US

US

• Successfully led and facilitated the $35M Digital transformation effort spanning across entire enterprise– Bank, Personal Lines, Commercial & Pet which lead to the creation of Enterprise Digital Experience roadmap.
• Owned and managed $700k Genesys Click-to-Chat/Cobrowse initiative(digital asset) implementation from end-to-end driving revenue growth for NW.com. Interfaced with UX, development team and formed TROIKA to build the use.
• Managed a cross-functional team spanning across different business units (Websupport, Personal Lines) and successfully transitioning it from plan to build capturing the Initiation Definition document(IDD), use cases.
• Facilitated and lead Text messaging end-to-end product road-map, governance, life-cycle, end of life, vendor assessment, project intake flow and took portfolio ownership
• Created governance around the digital asset-Text messaging (single way, two way) laying out limitations and standards around project intake and flow, adoption procedures, industry standards and users across the.
• Measured success criteria and the benefits over the PoC rollout of the asset implementation and planned and coordinated the rollout across the enterprise.

US

• Managed a team of 4 and led creation of 8 architecture roadmaps in a short span of 6 weeks partnering with application owners and IT architects for different contact center capabilities (Knowledge Management, Routing &.
• Technology Consultant for CTI initiatives utilizing the following technologies: Genesys Best-Queue and Multi-sized Virtualized skill based routing, Genesys Click-to-chat/Cobrowse, Avaya Communication Manager
• Advised leadership teams on appropriate plan, build and run directives with respect to Knowledge management, routing and intent, Voice enabled technologies based on market, customer, and industry analysis outcomes.
• Managed project resources to perform work, gained alignment with business stakeholders, facilitated stakeholder meetings, Coordinated vendors to undergo association of project for various initiatives as part of the.

US

• Developed strategy planning for a new initiative on Virtual Assistant from scratch-interpreted stakeholders requirements, strategized top down analysis of the business flow, developed business cases, and made the.
• Designed Business flow charts collaborating with the Business consulting leaders and presented deck at the executive level
• Developed business cases and gap analysis including cost/benefit analysis in support of recommendations to executives.
• Manipulated large text-claims big data and transformed it into business value using BigInsights and AQL
• Researched and analyzed industry benchmark and best practices, gathered competitive intelligence and performed gap analysis.

Teaneck, New Jersey, US

 Consulted across various domains-insurance, healthcare and lifescience developing the business cases, context diagrams (Visio) and suggested Technology transformations tailor fit for the project. Articulated code quality assessment and architectural differences for the pilot project-Ferminich and Cognizant was successfully offered this high scale.

Teaneck, New Jersey, US

 Elicited requirements from clients, participated in scrum meetings, Release and Sprint Planning, and Daily Standups with clients and stakeholders; abstracted low-level information into use case models and functional specifications.  Created the overall solution architecture and database model for Code Evaluation Product, a critical part of the client’s.

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Technology (Btech), Information Technology