Nithya G T Email & Phone Number

Texas, United States

Texas, United States

Los Gatos, Ca, Us

Dallas, Tx, Us

Us

Us

• Successfully led and facilitated the $35M Digital transformation effort spanning across entire enterprise– Bank, Personal Lines, Commercial & Pet which lead to the creation of Enterprise Digital Experience roadmap. • Owned and managed $700k Genesys Click-to-Chat/Cobrowse initiative(digital asset) implementation from end-to-end driving revenue growth for NW.com. Interfaced with UX, development team and formed TROIKA to build the use cases and the feature roll out. • Managed a cross-functional team spanning across different business units (Websupport, Personal Lines) and successfully transitioning it from plan to build capturing the Initiation Definition document(IDD), use cases, rationalizing the benefits, risk mitigation, fund allocation, application dependencies and requirements and architecture mapping. • Facilitated and lead Text messaging end-to-end product road-map, governance, life-cycle, end of life, vendor assessment, project intake flow and took portfolio ownership• Created governance around the digital asset-Text messaging (single way, two way) laying out limitations and standards around project intake and flow, adoption procedures, industry standards and users across the enterprise. • Measured success criteria and the benefits over the PoC rollout of the asset implementation and planned and coordinated the rollout across the enterprise.• Spearheaded and directed the creation of Business capability roadmap identifying the critical business capabilities and process for the digital assets encompassing the enterprise. Offered strong recommendations to executives elaborating the maturity of business capabilities and the applications and initiatives tied to it.• Partnered with stakeholders and Capability owners utilizing Enterprise Architecture Tool Abacus to map the digital assets and mapped capability-to-interaction and capability-to-application.

Us

• Managed a team of 4 and led creation of 8 architecture roadmaps in a short span of 6 weeks partnering with application owners and IT architects for different contact center capabilities (Knowledge Management, Routing & intent, Infrastructure, Billing) across various business lines- Sales, Service and Direct looping in the business objectives, plans, operational gaps, dependencies of applications and metrics.• Technology Consultant for CTI initiatives utilizing the following technologies: Genesys Best-Queue and Multi-sized Virtualized skill based routing, Genesys Click-to-chat/Cobrowse, Avaya Communication Manager• Advised leadership teams on appropriate plan, build and run directives with respect to Knowledge management, routing and intent, Voice enabled technologies based on market, customer, and industry analysis outcomes.• Managed project resources to perform work, gained alignment with business stakeholders, facilitated stakeholder meetings, Coordinated vendors to undergo association of project for various initiatives as part of the Billing transformation program

Us

• Developed strategy planning for a new initiative on Virtual Assistant from scratch-interpreted stakeholders requirements, strategized top down analysis of the business flow, developed business cases, and made the Vendor assessment • Designed Business flow charts collaborating with the Business consulting leaders and presented deck at the executive level • Developed business cases and gap analysis including cost/benefit analysis in support of recommendations to executives.• Manipulated large text-claims big data and transformed it into business value using BigInsights and AQL • Researched and analyzed industry benchmark and best practices, gathered competitive intelligence and performed gap analysis.

Teaneck, New Jersey, Us

 Consulted across various domains-insurance, healthcare and lifescience developing the business cases, context diagrams (Visio) and suggested Technology transformations tailor fit for the project. Articulated code quality assessment and architectural differences for the pilot project-Ferminich and Cognizant was successfully offered this high scale project. This effort was greatly appreciated Took ownership of critical functional flaws from design to implementation phase-Codenizant project and evaluated the KPI and metrics determining the gap for the client. Led prototype development and management audit for Codenizant Security project-the new market venture

Teaneck, New Jersey, Us

 Elicited requirements from clients, participated in scrum meetings, Release and Sprint Planning, and Daily Standups with clients and stakeholders; abstracted low-level information into use case models and functional specifications.  Created the overall solution architecture and database model for Code Evaluation Product, a critical part of the client’s data protection program. Assessed and defined ad-hoc SQL data reporting needs,designed data repositories and queries tools from multiple sources to organize, analyze and develop reports.

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Technology (Btech), Information Technology