Nithya Kalyani Email & Phone Number

Chennai, Tn, In

India

• Actively partake in the CS effort and reply to customer raised tickets.• Conduct regular training sessions• Analyze ticket patterns and ensure adequate provision of HR and tech resources• Identify strategic problems which impede smooth functioning of the website and mobile apps and which are surfacing through the pattern of customer complaints.• Collect and surface these problems to the developers.• Prioritize & distribute workload by swiftly assessing incoming user communications• Fill in for team members to answer customer service tickets when needed• Manual QA processes on mobile platforms (Android, iPhone, iPad)• Other responsibilities where necessary and as assigned by manager

Chennai Area, India

Work From Home, Chennai,Tamil Nadu

• Respond to customer service tickets in a timely manner, communicating with them via email, and phone• Identify, flag and escalate any urgent issues to the appropriate departments• Identify and escalate strategic problems with the functioning of the product through the pattern of customer complaints.• Enhance customer satisfaction by providing excellent customer service, helping the customer achieve success with our product• Help Como publishers by improving their apps and walking them through the submission process until publication to the different marketplaces• Drive excellence in order to meet team goals - SLA, customer satisfaction, & efficiency.

• Manage the India-based customer service team• Actively partake in the CS effort • Conduct regular training sessions• Analyze ticket patterns and ensure adequate provision of HR and tech resources• Identify strategic problems which impede smooth functioning of the website and mobile apps and which are surfacing through the pattern of customer complaints.• Collect and surface these problems to the developers.• Prioritize & distribute workload by swiftly assessing incoming user communications• Fill in for team members to answer customer service tickets when needed• Manual QA processes on mobile platforms (Android, iPhone, iPad)• Other responsibilities where necessary and as assigned by manager

Chennai

Responsible for writing and publishing Web content; maintaining and updating Web pages; monitoring and responding to user-contributed website content; and participating in social media efforts for the company.1. Write and post content online; maintains company Web page2. Contribute to/updates the company’s social sites like Facebook and Twitter3. Work with developers/IT staff to assess any technical challenges (technical troubleshooting) in displaying the content.4. Work with Industry experts in reviewing and rewriting their content.5. Develop & document procedures to manage Web content6. Moderate content as it is contributed to the website by external sources7. Keep up-to-date with best practices in writing for the web, social media trends, web usability, web design, and business/industry trends

• Responsible for the Product management and Circle revenue enhancement from VAS products and Services i.e. SMS, RBT, P2A, Subscription services etc• Organizing and Managing multiple VAS aggregators and vendors for different platforms and co-ordinating with corporate and Intelligent Network team.• Providing strong creative and effective revenue generating features through vendor's and Company platform.• Responsible for business plan & to support marketing strategy development.• Team Management & Effectiveness along with Comprehensive database management and analysis.• Ensuring service penetration, usage of service, revenue from services and increased contribution of VAS towards total company revenue. • Effective coordination with various other departments for smooth running of services and to ensure good relations with new and current vendors. AchievementsHas got “Mega Star Award” in Vodafone, for the best performance across all VAS verticals in the year 2008

Chennai Area, India

• Responsible for packaging and marketing the content that is available with the company. • Preparing detailed report on various industries after doing an intense market research• Client co-ordination and work according to their expectations• Effective coordination with various other departments for smooth running of services and to ensure good relations with new and current vendors. • Coordination with service providers to identify the right type of content for our customers, package the content, launch the same and generate revenue.

Ma, Mass Communication

Got University Level Fourth Rank

Diploma Certificate, Information Technology

Bcom, Commerce

Has obtained College level 1st rank in UG degree

Master'S Degree, Mass Communication/Media Studies