Nitij Mathur Email & Phone Number

India

India

India

India

Providing Solutions to the queries of Barclay credit card holders.To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.Transfer customer calls to appropriate staff.Ensuring timely and professional responses to all complaints, requests and queries received.Handling and swiftly resolving customer complaints in a professional and effective manner. Attending regular training session to improve our performance.Provide… Show more Providing Solutions to the queries of Barclay credit card holders.To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.Transfer customer calls to appropriate staff.Ensuring timely and professional responses to all complaints, requests and queries received.Handling and swiftly resolving customer complaints in a professional and effective manner. Attending regular training session to improve our performance.Provide quality customer service on every call.Listen to and critique recorded conversations for purposes of improving customer skills.Answer Customer questions, as well as question Customer to obtain full understanding of what information is being requested.Highly self motivated, willing to learn and quick adaptation to new processes within fewer time frames.Efficient dealing of complaints to completion and enabling satisfaction of customer.Basic computer knowledge with MS-Office, and effective browsing skills.Avoid Calls Backs give resolution on that call.Generation Next. Show less

Handled a team of 6 agents and was responsible for mentoring, floor walking and monitoring.Attended conference calls with the client to discuss performance criteria.Managed and handled events right from the scratch to finish.Provide the team with a vision of the project objectives.Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.Initiate sub-groups or… Show more Handled a team of 6 agents and was responsible for mentoring, floor walking and monitoring.Attended conference calls with the client to discuss performance criteria.Managed and handled events right from the scratch to finish.Provide the team with a vision of the project objectives.Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.Part of the pilot batch for outbound sales. (US Pharmacy).Supervising, motivating and developing team reward and recognition program.Coach and help develop team members; help resolve dysfunctional behavior.Assure that the team members have the necessary education and training to effectively participate on the team.Maintaining the Service Quality Customer Service Standards Library for the department.Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.Establish and maintain current client and potential client relationships.Identify and escalate priority issues. Show less