Nitij Mathur Email & Phone Number

Gurgaon

• Demonstrate in depth knowledge of the process, competencies and principles for SGWI Operations. • Validating operational requirements are met. • Participate in project related meetings; understanding client requirements • Responsible for overseeing the transfer of key information necessary for operational support and acceptance of solutions deployed into operations. • Document processes for ongoing operations support including delivery of checklist to Ops team. • Provide input and approval for exception based service requirements. • Review outputs from 1st live payroll from Implementation cycle. • Ensure clients are trained on all applicable SGWI platforms. • Develop and maintain relationships with internal and external stakeholders/ departments. • Determine operations resource allocation based on client solution, scope of service. • Ensure delivery of projects to the defined Best Practice• Contribute to the control and alignment of project activities between the Project Delivery team and Development Team• Implemented processes to establish cost control measures for project management, services, and engineering.

Gurgaon

• Process Payroll for approx. 50,000 across North America. • Process employee data (new hires, changes, additional earnings) • Process employee Time & Attendance data from the Time system to payroll and reconcile variances utilizing tools in the Time and payroll systems.• Approve and release time in the time system and also work on any exceptions.• Ensure that clients’ payrolls are processed timely, accurately, and compliantly. • Assist employees in registering for or resetting access to online portal. • Understand all aspects of payroll in regards to payroll laws and regulations• Grooming the agents for the next level.• Escalating the issues pertaining to process level regarding product to clients for resolution.• Achieve team Productivity/Performance Metrics• Achieve team quality scores• Handling span in the absence of AM.• Conduct huddles and be responsible for people management• Identify and analyze process requirements, gaps and progress rate and fix/highlight accordingly.• Provide coaching and feedback to team• Client interaction

Gurgaon, India

• Worked for client ‘Bank of America’ as HR Benefits Administrator• Part of the implementation Team for the client ‘Canadian Imperial Bank of Commerce’• Worked as a HR Benefits Administrator for the client ‘Canadian Imperial Bank of Commerce’• Resolving BAC associates query regarding their HR benefits through calls, live web chat and eServices• Handling US HR Benefits which includes Health & Welfare, Payroll Administration, Workforce Administration, Time and Labour, Performance Management, Talent management and Learning• Handling Team query and assisting them on live web chats by giving constructive feedback• Preparing Team Performance Report which includes ‘Daily & Monthly Team C-Sat’ and ‘AST analysis report’• Taking Team huddles to discuss client updates and news on daily basis and Drive accuracy in team• Mentor and train new hires on Domain knowledge, Customer Service skills etc.• Creating training plan and provide trainings for new hire• Creating various SOPs for the process/client• Managing team Siebel activities by giving proper feedback and guidance• Taking care of Schedule Adherence of the team members, provide feedback and coaching• Member of AON Hewitt Business Communication team

Bachelor’S Degree, Commerce & Economics, 1St

High School, Business/Commerce, General

Activities and Societies: Debate Team

Education record