Nitika Chawla Email & Phone Number

Sydney, Nsw, Au

Melbourne, Vic, Au

Port Melbourne, Victoria, Australia

• Responsible for identifying and generating new leads or prospects through various means, including cold calling, networking,attending industry events, and using digital marketing techniques.• Build and maintain strong relationships with existing clients including government and defence. understood their needs, addressconcerns, and identify opportunities for upselling or cross‑selling.• Tracked and reported on the performance of business development efforts. This includes analyzing key performance indicators(KPIs) to assess the effectiveness of strategies and tactics.• Developed andmaintained client relationships by understanding their hiring needs, industry trends, and specific job requirements.• Used internal software JobControl as central data management system to keep record of all the interactions with clients.• Worked with internal traffic department to write and check government reports of red light and speeding cameras.

Australia

Documenting, replicating and escalating any bugs for the Product and Development team to investigate and ensure that all relevant information is collected to find a quick stakeholder solution.Providing support and expert knowledge to venues on newly released features and the best practice on how to implement these features within their business.Reporting daily during stand-ups and handovers to the team lead on any enhancements or trends that can improve the me&u stakeholders’ experience and attribute to the customer experience team’s goals and successes across Australia, UK, and United States.Contributing to the ongoing learning of the team and the wider me&u organization by sharing knowledge through the weekly Communications Board.Actively taking new leads and meeting weekly KPI's.Liaise with Point-of-Sale providers to resolve situations where the me&u venues need escalation toensure their integrations are working efficiently.

Sydney, New South Wales, Australia

• Provided support and expert knowledge to venues on newly released features and the best practices on how to implement thesefeatures within their business.• De‑escalated situations by obtaining all information from the customer to troubleshoot the issue through the internal systems andtools ( Supportal and Operator Portal)• Gathering functional and non‑functional requirements through meetings and interviews with stakeholders.• Created and maintained documentation such as business requirements, use cases, and process models

Australia

• Verified, investigated, and remediated customer records in accordance with compliance obligations of Westpac policies.• Worked with Westpac bankers and stakeholders to formulate and document requirements and fix system gaps.• Reviewed, validated, identified discrepancies, and updated a range of banking records.• Reconciliated records by utilizing multiple client systems.

Melbourne, Australia

* Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, anti-virus and anti-spam systems* Monitoring security alerts and notifications and provides initial response, analysis and incident management* Management & testing of security controls such as SIEMs, endpoint security solutions, email security gateways, web proxies* Creating detailed documentation for developers, admins, and business

Master Of Business Information System, Businessss Analysis

Bachelor Of Technology - Btech, Information Technology, Distinction