Nitika Chawla Email & Phone Number

Surrey, Bc, Ca

Scarborough,On

Input financial transactions with precision, ensuring the integrity ofaccounting recordsHandle both incoming and outgoing invoices, ensuring timely payments andcollectionsRegularly reconcile bank statements with internal records to identify andresolve discrepanciesMonitor company expenses, categorize them, and report on any unusualspending patternsGather necessary documentation and assist auditors during internal orexternal auditsContribute to the month-end closing process by preparing the necessaryreports and ensuring all entries are up-to-dateSupport payroll processing by inputting employee hours and other relateddataEnsure timely and accurate distribution of employee salaries

Scarborough, Ontario

 Address and resolve issues that frontline staff cannot manage, ensuring customer satisfaction and retention. Oversee the performance of the customer service team, providing guidance, training, and support to improve their skills and efficiency. Manage staff schedules for adequate coverage: Create and manage work schedules to ensure there are enough staff members during peak and off-peak hours to meet customer needs. Improve the efficiency and effectiveness of the service desk and front-end operations, streamlining workflows and procedures. Oversee cash handling processes to prevent discrepancies and ensure financial accuracy, conducting regular audits to verify adherence to protocols. Make sure all customer service activities comply with company policies, procedures, and relevant legal requirements. Monitor key performance indicators such as customer satisfaction scores, response times, and issue resolution rates to identify areas for improvement. Act as a mediator to resolve disputes between customers and staff or among staff members, ensuring fair and satisfactory outcomes.

Scarborough, Ontario

Taking Orders: Accurately recording customer orders via phone, online, or in person.Processing Payments: Handling cash, credit, or digital payments and providing receipts.Addressing Customer Complaints: Resolving issues and ensuring customer satisfaction.Upselling and Promoting: Recommending menu items and promotions to boost sales.Coordinating with Kitchen Staff: Ensuring clear communication for timely order preparation.Maintaining Cleanliness: Keeping the front area clean and stocked with essentials.

Ludhiana, Punjab, India

- Specialized in account reconciliation, data entry, and bookkeeping- Identified and resolved discrepancies in financial records, reducing errors and increasing the accuracy of financial reporting- Successfully managed accounts payable and accounts receivable processes for a mid-sized organization, reducing payment processing time by 20%- Developed a new system for tracking vendor contracts and payments, resulting in a 15% decrease in late payment fees- Collaborated with cross-functional teams to optimize financial operations and identify areas for cost savings- Investigated and resolved discrepancies in vendor invoices, resulting in a 10% reduction of incorrect payments- Collaborated with auditors to prepare for annual audits and resolved any discrepancies found during the audit process

Ludhiana, Punjab, India

- Audited and reconciled financial statements, identifying discrepancies- Recognized for exceptional attention to detail and 100% accuracy in cash handling and reconciliation processes- Successfully reduced cash variances by 50% by implementing a cash-handling process- Improved the accuracy and timeliness of cash handling and reconciliation, reducing financial risk for the organization.- Collaborated with internal teams to streamline cash handling and reconciliation processes, resulting in improved efficiency and cost savings - Successfully managed high-volume cash transactions and reconciliations during peak business periods, while maintaining accuracy and compliance with company policies and control procedures

Ludhiana, Punjab, India

- Interfaced with team members and directly with clients and customers- Successfully completed projects or ad hoc assignments on time and with accuracy- Proposed suggestions for process improvements that were implemented- Received recognition from supervisors for work and contributions- Provided support to senior accounting staff and assisted with day-to-day accounting tasks- Ensured accurate and up-to-date financial records and reports- Assisted with the preparation of tax returns and financial statements- Used analytical and problem-solving skills to identify and resolve accounting discrepancies or issues

Diploma Of Education, Business Administration Accounting, 3.92

Diploma Of Education, Accounting And Finance, 90%

High School, Commerce, A+