Nitika Agarwal Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Responsible for SurveyMonkey's Analyze Reporting capabilities, the functionality that helps users visualize their response data via charts and tables, and helps them create beautiful reports that save them time.Owning the modernization effort for Analyze to deliver more value to our customers via a technology transformation and UI improvements. This is a multi-quarter effort that directly contributes to SurveyMonkey's PLG strategy and impacts millions of users annually.

Toronto, Ontario, Canada

A high-impact, historically senior role. Responsible for the SurveyMonkey Audience product, a platform that pairs customers seeking to conduct market research with the panelists who meet their targeting needs (anything from their age group to what kind of pets they own). Launched multiple growth-oriented features that have directly impacted conversion, discoverability, and user satisfaction. Consistently beating revenue targets by double digit figures in 2024.Created a separate growth roadmap to accompany the standard product roadmap, with the goal of launching 2-3 "growth-type" features every quarter.

Toronto, Ontario, Canada

Managed the roadmap for three SurveyMonkey mobile apps, on both iOS and Android, with 200k+ MAUs altogether.Focused on the panelist experience for SurveyMonkey Rewards, where US-based users can take surveys in exchange for Amazon gift cards. The goal was a delicate balance of improving retention & engagement for users on the platform, but also minimizing fraudulent or inattentive responses. Later in the role, I focused more on the SurveyMonkey app, developing a company-wide mobile strategy and working to align all stakeholders.

Toronto, Ontario, Canada

Responsible for creating and implementing a strategy for the support of RBC Wealth Management, the largest deal in FactSet Canada's history, representing over 9,000 clients across North America. Served as lead partner and liaison for RBC and another large Canadian bank, receiving 20+ client requests per day. Created roadmaps and prioritized strategic initiatives to ensure client satisfaction.

Toronto, Ontario, Canada

Promoted due to exceptional performance and commitment to the team. Continued to work with over 250 clients at banks, asset managers, and pension plans, partnering with them to understand their business needs and leading projects to build custom solutions leveraging FactSet. Created business plans and roadmaps driven by data-based insights to achieve KPIs, including % users met, % retention, and # of communications with clients. Exceeded my annual goals within six months. Mentored other consultants and launched initiatives to help all team members improve their communication skills and hold highly effective meetings with clients.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Part of the Rotman Commerce Work-Study Program. Responsible for assisting the Academic Services team at the Rotman Commerce Program Office. Leveraged design capabilities to create simple and beautiful visuals for marketing. Also served as a Global Learning Ambassador to promote student exchange opportunities for existing and incoming students.

Toronto, Ontario, Canada

Created a system to identify patterns in tax errors to effectively target and review thousands of vendor invoices in a systematic fashion. Recovered over $600,000 in tax errors from Accounts Payable and Accounts Receivable.

Toronto, Ontario, Canada

Recovered over $500,000 in tax errors from Accounts Payable and Accounts Receivable. Gave summative presentation to Director of Finance, helping to improve AP and AR systems.

Bachelor’S Degree, Rotman Commerce, Finance And Economics Specialist & Economics Major

Activities and Societies: Rotman Commerce Toastmasters, Rotman Commerce Students' Association, Rotman International Trading Competition.

Exchange Student, Business/Commerce, General

Activities and Societies: Active participant of Student Language Exchange program at the ICC (International Communication Center).