Nitika Arya Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

A company that trusted a fresher in the ID field and gave opportunities. Have been working on the Emeritus project, Emeritus is known as an online education platform having association with many foreign schools and universities. Have hands-on experience in creating storyboards that are engaging and learner-centric. Along with this, have also worked on video reviews with a Graphic Designer to analyze the quality of the final output of the storyboard.

Noida, Uttar Pradesh, India

An exciting journey of 1 year, and 9 months, and my role became diverse with time. From managing the learning management system to creating content, from connecting with stakeholders regarding training requirements to conducting training for various cities,from back-filling for team members to team management, from taking extra initiatives to going above and beyond, everything was done. It was quite a roller coaster ride which I enjoyed thoroughly. Also got acknowledged by many seniors and awarded with "Most Valuable Player" within 9 months of Journey.

Gurgaon, India

My wonderful six years with TCS. I feel my journey with TCS can not be described in words because the organization gave me a lot along with my monthly salary :P. This is my most memorable stint so far.TCS has helped me to grow in terms of everything. During this period, I worked on communication skills, interpersonal skills, stakeholder management skills, Training delivery, and so on.Joined as a process associate in 2013, and was an incoming agent, responsible for handling Citibank’s customer queries, and disputes and providing them solutions on their cards and retail products.Got "Star Performer Award" for overachieving the target and a best call hamper from the client.Then around 2015, promoted to a Quality Analyst where was majorly responsible for evaluating agents’ calls, giving them constructive yet effective feedback, conducting dipsticks to check the improvement, and preparing TNI reports.By Dec’2017, was again promoted as Process trainer, my Primary Role was to train new and existing employees on the processes and products of Citibank and along with it, training was conducted on gaps found in TNI reports such as negotiation skills, communications, and process gaps.Also, via ADDIE model and TNI and TNA process many training programs were conducted which provided successful results and eventually helped in organization development. Keeping the training material updated and all training records up to the mark for successful monthly audits were also one of the responsibility.Creating a quick reference guide to help the agents on their calls and taking extra initiatives like coachable groups, focus groups, Fun Friday, Vibrant Monday etc.

New Delhi Area, India

Joined DCBBank as a fresher, this organization helped me become a professional from a complete amature. Was part of a centralized collection team, my primary responsibility was to interact with customers via telecalling for their pending payment on the loans and also, perform audit checks on internal reimbursement bills raised by the employees.

Business Program In Soft Skills, Soft Skills Training, Yet To Receive

Pgchrm, Human Resources Management And Services, Completed

Completed Postgraduate certificate course from XLRI Jamshedpur in Human resource management.

Bca, Computer Science