- Nurturing team through various marketing/legal campaigns for PayPal- Spear heading projects team for PayPal which includes mentoring HTML SMEs & testers to develop and test various automation's pertaining to the data flow based on PayPal’s customer segmentation- Process improvement initiatives to push best practices across all PayPal vendors- Assisted PayPal by leading 2 data migration projects; suggested ways to automate the project which helped to save ~2000 man hours, ensuring… Show more - Nurturing team through various marketing/legal campaigns for PayPal- Spear heading projects team for PayPal which includes mentoring HTML SMEs & testers to develop and test various automation's pertaining to the data flow based on PayPal’s customer segmentation- Process improvement initiatives to push best practices across all PayPal vendors- Assisted PayPal by leading 2 data migration projects; suggested ways to automate the project which helped to save ~2000 man hours, ensuring 100% quality result- Training and mentoring team members on business requirements, annual performance reviews and regular feedback session Show less

• Managing teams providing technical support for troubleshooting issues related to cable and telecom services for US based customers • Team size compromising of ~100 FTE’s along with supervising 10 Managers (APM’s & PM) under my cluster• Conducted the tasks of monitoring, organizing and mentoring team on a daily basis• Supervised responsibilities of communicating the Client targets, company's purpose, core values, vision to all the team members• Worked with the team to… Show more • Managing teams providing technical support for troubleshooting issues related to cable and telecom services for US based customers • Team size compromising of ~100 FTE’s along with supervising 10 Managers (APM’s & PM) under my cluster• Conducted the tasks of monitoring, organizing and mentoring team on a daily basis• Supervised responsibilities of communicating the Client targets, company's purpose, core values, vision to all the team members• Worked with the team to facilitate new ways to increase team’s productivity and meet individual targets Show less

1. Managing a team to manage Lead and Nurture them through various marketing/nurturing campaigns2. Mining of Leads for relevant outreach campaigns (emails and tele sales)3. Experience in leading Marketing Automation Platforms (Pardot & Eloqua) used to execute marketing campaigns across verticals Digital & Financial Services4. Managing campaigns and Leads in SalesForce (CRM) and the in-house Prospect Database5. Analytics using Pardot and SalesForce6. Reporting - Website spike… Show more 1. Managing a team to manage Lead and Nurture them through various marketing/nurturing campaigns2. Mining of Leads for relevant outreach campaigns (emails and tele sales)3. Experience in leading Marketing Automation Platforms (Pardot & Eloqua) used to execute marketing campaigns across verticals Digital & Financial Services4. Managing campaigns and Leads in SalesForce (CRM) and the in-house Prospect Database5. Analytics using Pardot and SalesForce6. Reporting - Website spike analysis, Executive Dashboards for the website performance, Campaign Performance Reports Show less

Leverage People capabilities, Process engineering & Re-engineering, Software & Automation and Domain expertise to evolve & deliver exceptional service capabilities, enhance business profile & create growth opportunitiesSLA Management, Team Management, Escalation Management for multiple teams Data Management and Representation of Data are some of the key skills that bring the best out of meBest Practice sharing between various teamsAttrition ManagementTeam Member Transition Plans… Show more Leverage People capabilities, Process engineering & Re-engineering, Software & Automation and Domain expertise to evolve & deliver exceptional service capabilities, enhance business profile & create growth opportunitiesSLA Management, Team Management, Escalation Management for multiple teams Data Management and Representation of Data are some of the key skills that bring the best out of meBest Practice sharing between various teamsAttrition ManagementTeam Member Transition Plans (within and outside processes)Performance Improvement Plan (PIP) implementationManaging BCP Situations so that there is minimal or no impact on client SLA’s Show less

Managing multi-city general insurance end-to-endGetting approvals from Underwriters for overriding policies to bind for high value cars