Nitin Bhatnagar Email & Phone Number

Bengaluru, Karnataka, India

• Oversaw large portfolio of projects to support teams, report progress, and influencepositive outcomes for key stakeholders.• Documenting all project activities, deliverables, and reports for future reference.• Coordinated with cross-functional teams to resolve project issues and mitigate risks.• Monitoring progress against established goals to quickly identify potentials issues or changes in scope.• Analyzing project risk and developing risk management plans to mitigate delays.

Sr. Consultant Business Quality:Responsible for running process improvement projects, carrying cost benefit analysis for projects in Business Quality.> Owns Six Sigma, Lean, and Bright Idea initiatives.> Having $21 Mn for 2018 and $18 Mn for 2017 as business imact.> Handling a team of Domain Experts and Consultants aligned to different line of businesses. Responsible for their performance and development.> Managing overall personnel, performance, and discipline of the assigned projects.> Managing relationship with internal stake-holders and functions.> Managing all client interaction and client communication.> Reviewing and analyzing periodic reports and metrics and sharing insights with leadership.> Liaising with shared services team & ITO services on process improvement initiatives at an enterprise level.> Responsible for managing attrition and building retention strategies.> Evaluating operational practices and procedures and actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures.

Responsible for Outlier management and leading the team of Domain Experts & Sr. Quality Specialist who works on process improvement for their individual process. Also to ensure all SLA's are met.> Driving all internal Lean & GB project running for the segment.> Having $5 Mn as business impact for 2016.> Plan, deploy, and lead all lean activities that will produce significant cost savings though productivity, quality, waste reduction improvements, and improving business processes.> Coordinates with operations team to identify improvement opportunities and eliminate waste.> Managing the process/performance improvement projects.>Conducting monthly calibration sessions & Process knowledge test for entire quality team (Onshore & Offshore) and ensuring there is consistency in auditing.> Designing auditing guidelines for the new process.> Coordinating with transaction for any request received for additional audits. Understanding the need and designing the audit sheet as per the requirement.> Coordinating with Domain Experts to check the progress of outliers within process.> Responsible to drive the system automation to increase the percentage of auto adjudication & for lengthy process.

As Domain Expert, have to ensure that all team outliers are coached and mentored and periodically keeping check on progress.> Conducting brainstorming to find out improvement opportunity with in the teams & working towards streamlining processes and improving the synchronization between processes.> Creating new Macro, modifying and correcting existing Macro to improve accuracy and efficiency.> Participating in up-skilling trainings.> Ensuring the new batch is coming up progresses smooth during the ramp up phase.> Participating and contributing in global Black/Green Belt projects.> Routinely analyzing quality results of claim audits to report error trends and working on remediation.> Ensure quality metrics are met month on month. > Working towards the creation of new P&Ps, identifying gaps in existing P&Ps and remediating them.

> Conducts quality reviews on claim processing and on designated teams to include: Statistical sampling, Individual sampling, Trainee quality reviews and expanded reviews.> Communicate the results of all quality reviews and claims auditing in the form of management reports within TAT.> Documents all reviews and audits performed.> Development and maintenance of Standard Operating Procedures (SOP) and Policy & Procedures (P&P) to ensure uniformity across teams and processes.> Identify root causes of errors and opportunities for defect reduction.> Routinely analyze quality results of claim audits to report error trends.> Supervising Monthly and Weekly close to meet the TAT.> Active member of Green Belt Project – Rebuttal Reduction.> Helped in reducing the turnaround time (TAT) for the closure of the audit.> Inventory Management.> Providing Onsite Job Training (OJT) support to the New Hires and provide feedback & quality score in form of management reports.

Gurgaon, India

> Motivates and inspire team members.> Coaching and help developing team members.> Assures that the team members have the necessary education and training to effectively participate on the team.> Intervene when necessary to aid the group in resolving issues.> Coordinates with internal and external customers when necessary.> Assure that the team addresses all relevant issues within the specifications and various standards.> Help keep the team focused and on track.> Provide guidance to the team based on management decision.

Postgraduate Diploma In Management (Executive), Business Analytics, 62%

Hospitality Management

Intermediate College

High School