Nitin Dass Email and Phone Number

Leading Fundraising Backend Operations and Donor relations in Public Engagement space which involves Management and implementation of donor and marketing operations system CRM i.e. DMS/DSS/Salesforce. Spearheading salesforce CRM for the organization, change requirement, implementation of new requirements, statutory controls, vendor relationships and negotiations Management end to end Individual, Corporate, HNI/MNI donor & Crowd funding Fundraising operations process and servicing Supporting donor journey backend process that involves communication strategy, bringing or kick-start new ideas to involve or maximize donor/ supporter reach out rates. Supporting data analytics reporting to ascertain budgets vs short falls Vendor management with > 10 business partners that includes tele-calling agency, logistic partners, payment processing (payment gateways) partners and ensuring contractual service deliverables  Working closely on Donor retention, strategy and idea generation for maximum donor/supporter engagement  Working closely with Finance on income reporting’s, reconciliations and audit requirements. Act as an intermediator between functions i.e. fundraising, finance and IT Negotiations, identification and implementation of strategic fundraising avenues by means of technology and automation Strategic solution w.r.t. new payment ventures, automation, cost benefit analysis to bring business enhancement support within Public engagement domain.

- Customer Service operations - Managing CSAT/ CTA for the department - Business Partner /Client management, manpower forecasting, budgeting and capacity planning - Production line management (service request process management)- Business transition and outsourcing - Attrition and recruitment management- Team management- New system development, business requirement writing, system enhancements and implementation - Project management- Leading audits and compliance reviews - Lean six sigma- Grievance management- Revenue generation, persistency support management- Policy remittance and claims- Regulatory reporting and audit management

- Business partner management- Production line management- Services escalation handling and fixing processes gaps- Team management- Project management- Compliance and audit reviews

- Handling end to end distribution backend operations for South and North Zones i.e, 50 branch offices- Team management- Process trainings and development- Fraud investigation management - ISO Audit facilitation

- Agency recruitment implementation - Query management

- Direct customer handling - Health insurance specialist