Nitin Kumar Email & Phone Number

United States

Alertus hardware and software solutions, Manager Alertus server, Active Directory design, expertise in application support involving REST and API integrations, Cisco and/or Avaya VOIP solutions, IT security principles and policies that impact network environments, administration process of Windows domain and Active Directory, Provide service via phone, email, Salesforce ticketing system, Support colleagues during the testing, troubleshooting, and problem replication phases of product life cycles, Provide guidance to customers on installing Alertus solutions, Collect and analyze detailed information to categorize and document requests, Proactively analyze recurring issues and create innovative solutions● Develop written checklists for typical problems and recommend procedures and controls for problem prevention● Research open issues thoroughly and quickly address those issues toward an accurate resolution● Leverage existing toolset to grow Alertus solution knowledge base

Gurgaon

Gurugram, Haryana, India

Worked under Adode Acrobat project

Gurugram, Haryana, India

Worked under Comcast project

Noida, Uttar Pradesh, India

Worked under AT&T project

Faridabad, Haryana, India

Providing level 1 support for configuration related issues for customers.Capability to provide L1 Support of issues occurs in LAN networkingTo fix all sort of routing and switching issues for customers.To provide KT sessions on different topics to team-members to keep them updated.To create important and necessary documentations and sheets to be shared with the Clients.Configuring and troubleshooting DHCP issues on Switches. To work on the Proactive and Customer Generated Tickets

Bachelor'S Degree, Computer/Information Technology Administration And Management

Activities and Societies: basket ball, weightlifting,

Bachelor’S Degree, Information Technology